Engagement Director, Strategic Clients

Intapp•New York, CT

2d•Hybrid

About The Position

The engagement director, strategic clients, is a senior individual contributor on Intapp’s professional services team, responsible for guiding some of the firm’s most complex and high-profile client engagements. Working directly with executive stakeholders, you will provide strategic oversight, industry insight, and trusted advisory leadership across a small number of high-impact programs — ensuring Intapp solutions deliver measurable business value aligned to each client’s long-term objectives. In this highly visible role, you act as the executive point of accountability for program success. You’ll partner closely with client sponsors and senior stakeholders to align technology investments with business outcomes, oversee interconnected delivery initiatives, and maintain strong executive relationships throughout the engagement lifecycle. Success here requires more than program management expertise — you must engage confidently at the C-suite level, understand your clients’ business and industry context, and provide leadership that extends well beyond project delivery.

Requirements

Bachelor’s degree or equivalent professional experience.
10+ years of experience leading large-scale enterprise software implementations, transformation programs, or strategic technology initiatives.
8+ years of experience within a technology-focused organization.
Demonstrated success leading strategic client engagements in complex, geographically distributed, matrixed environments.
Proven ability to establish credibility with executive and C-suite stakeholders through industry expertise, business acumen, and technology leadership.
Experience serving as a trusted advisor to senior client leaders and influencing strategic business and technology decisions.
Self-motivated and highly adaptable, with a demonstrated ability to drive outcomes through influence and collaboration.
Strong understanding of software development lifecycles, enterprise software delivery, and Agile methodologies.
Exceptional leadership, communication, presentation, and stakeholder management skills.
Strong organizational, analytical, and problem-solving capabilities with high attention to detail.
Ability to thrive in fast-paced environments while managing multiple priorities and competing demands.

Nice To Haves

Experience working with legal, accounting, consulting, risk, compliance, or other professional services organizations.
Deep understanding of the business, operational, and technology challenges facing professional and financial services firms.
Experience leading enterprise SaaS implementations and digital transformation initiatives.
PMP, PgMP, Agile, or other relevant program management certifications.

Responsibilities

Serve as the primary executive partner and trusted advisor to client sponsors and senior stakeholders.
Build and maintain strong relationships with client executives, providing strategic guidance and proactively addressing risks, issues, and opportunities.
Lead executive governance processes, including planning and facilitating steering committee meetings with C-suite stakeholders.
Act as Intapp’s executive representative, ensuring a consistent and exceptional client experience across all services and support engagements.
Leverage industry expertise and business acumen to advise clients on best practices, operating models, and strategies that maximize the value of their Intapp investment.
Own overall program success, client satisfaction, and value realization across assigned engagements.
Develop and manage integrated program plans, ensuring alignment across projects, workstreams, dependencies, milestones, and strategic objectives.
Establish effective governance frameworks and reporting mechanisms to provide visibility into program performance, risks, and outcomes.
Drive executive decision-making by presenting clear recommendations, status updates, and mitigation strategies.
Provide strategic leadership and oversight to project managers, architects, consultants, and other key delivery stakeholders.
Partner with delivery teams to ensure Intapp solutions remain aligned with client business goals, operational processes, and long-term technology strategies.
Engage directly during critical delivery phases to remove obstacles, manage stakeholder expectations, mitigate risks, and drive successful outcomes.
Champion value realization by helping clients maximize the benefits of the broader Intapp platform and its integrated capabilities.
Collaborate with solution architects and technical leaders to ensure solutions are designed and implemented to optimize performance, scalability, and business impact.
Lead resolution of complex client escalations, coordinating across internal and external stakeholders to achieve timely, effective outcomes.
Influence and negotiate with senior leaders to drive alignment and achieve mutually beneficial resolutions.
Facilitate regular program reviews with client and Intapp leadership to ensure continued alignment on priorities, progress, and expected outcomes.
Coordinate quarterly roadmap discussions with client executives, business leaders, and Intapp product management teams.
Ensure programs are appropriately staffed with the skills and expertise required for success.
Identify resource gaps, capacity constraints, and organizational risks across both client and Intapp teams.
Manage relationships with strategic partners and subcontractors supporting program delivery.
Promote best practices, innovative delivery approaches, and continuous improvement initiatives that accelerate time-to-value and enhance client outcomes.
Identify opportunities to expand client value and strengthen strategic partnerships.
Collaborate with account leadership and services management to support account growth, business development, and long-term customer success strategies.
Contribute insights from client engagements to help shape future service offerings and product direction.