Engagement Coordinator

San Joaquin Valley College•San Leandro, CA

5d•Onsite

About The Position

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensure campus organization.

Requirements

High school diploma or general education degree (GED) and two years related experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one situations to visitors, students and employees.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving few concrete variables in standardized situations.
Knowledge of Microsoft Office; Word, Excel, Access and Outlook.

Responsibilities

Professionally interacts with students, employees, guests, and all departments/divisions within the company.
Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and taking messages.
Maintains campus check in and check out listing.
Providing engaging and informative campus tours to admissions prospects and other guests as assigned.
Serves as the liaison for the FS department to set up remote meetings and taking payments when necessary.
Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
Update necessary forms, conference schedule, and telephone extension list.
Updating all admissions computer applications with prospect information
Assisting admissions prospects with completing their EP portals and proctoring admissions assessments.
Maintains conference room calendars; assist with scheduling/coordinating appointments, events, and meetings.
Oversees and coordinates arrangements for in-house meetings students, employees, guests, including catering.
Receives mail and packages daily.
Signs for and records packages.
Promptly sorts and processes all incoming U.S. mail and interoffice mail.
Distributes mail and packages to all appropriate persons and/or departments/divisions.
Monitors supplies for the postage machine.
Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies.
Places special orders at the request of supervisor or other management staff in the region when needed.
Performs other duties as assigned