Engagement Coordinator

Jefferson Health Plans • Philadelphia, PA

3d • Onsite

About The Position

The Engagement Coordinator at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions.

Requirements

• Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required.
• 0+ years of professional experience, 0+ years of management/leadership experience is required
• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required

Nice To Haves

• Slate by Technolutions CRM experience is preferred
• Experience in an undergraduate and/or graduate admissions office is strongly preferred.
• Experience using Slate by Technolutions experience is preferred

Responsibilities

• Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
• Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
• Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students.
• Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
• Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level