Engagement Assistant

Partners Worldwide • Grand Rapids, MI

3d • Hybrid

About The Position

The Engagement Assistant is the operational backbone for the Engagement team at Partners Worldwide, which builds and sustains donor and partner relationships that fund and strengthen the global network. This role ensures donors are followed up with, events run smoothly, grant processes stay on track, and nothing falls through the cracks. It is a collaborative, detail-oriented role that blends relational awareness with strong execution, supporting donor communications, events, grant coordination, and the systems that keep the team organized. Success in this role means a team that trusts the details are handled, donors experience consistent and thoughtful engagement, and the CRM reflects the quality of relationships Partners Worldwide is building. This role is ideal for someone energized by supporting meaningful work, who takes ownership, and understands that operational excellence and relational warmth are key to true partnership.

Requirements

• Two to five years of experience in administrative, nonprofit, operations, or engagement-related roles.
• Experience with CRM systems — Salesforce experience strongly preferred.
• Customer Focus — Builds genuine trust with donors and partners; responsive, proactive, and relationally driven.
• Drive for Results — Translates plans into action, holds themselves accountable, and follows through with excellence.
• Interpersonal Savvy — Reads people and situations well; builds connections across teams, cultures, and roles with tact and warmth.
• Communication — Clear, audience-aware, and an active listener who keeps people informed.
• Planning and Organization — Manages timelines and details carefully, and adjusts when circumstances shift.
• CRM and Data Stewardship — Keeps systems accurate, up to date, and actionable.
• PW Ambassadorship — Consistently reflects PW's mission and values in every interaction with donors and partners.
• Mature Christian faith lived out in work, relationships, and daily decisions.
• Deep alignment with Partners Worldwide's mission and values.
• Humble, collaborative, and team-oriented — energized by supporting others' success.
• A learner's mindset with openness to growth, feedback, and new approaches.
• Integrity and strong stewardship of relationships and resources.

Nice To Haves

• Bachelor's degree preferred.
• Experience supporting events, donor communications, or grant coordination is a plus.

Responsibilities

• Ensure donors receive timely, personalized, and thoughtful communication — including thank-you notes, donation acknowledgments, and follow-up.
• Maintain accurate and up-to-date CRM records that reflect the quality of PW's relationships.
• Support Engagement Managers with account updates, Salesforce questions, and donor data needs.
• Support the planning and execution of fundraising events, donor trips, and engagement activities.
• Ensure Engagement Managers have the materials and logistics they need to run campaigns successfully.
• Set up and manage fundraising pages and support Summit planning and post-Summit follow-through.
• Track grant leads, opportunities, and communications in Salesforce.
• Manage the Grants dashboard and support cross-team coordination to ensure alignment and follow-through.
• Manage travel expense reporting, materials ordering, and shared team file systems.
• Support onboarding and Salesforce training for new Engagement team members.
• Perform other related duties as necessary.

Benefits

• Comprehensive compensation and benefits package.
• Flexible paid time off and a culture that supports healthy rhythms of work and rest.
• Professional development opportunities and ongoing learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree