Engagement & Assessment Coordinator

William Paterson University•Wayne, NJ

5d•$63,833 - $73,416•Onsite

About The Position

Thank you for your interest in working at William Paterson University. William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award. Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond. The Residence Life Coordinator for Engagement and Assessment is a full-time, 12-month, live-on professional position serving the Office of Residence Life. This position is supervised by the Assistant Director for Student Success and Engagement and ultimately reports to the Director of Residence Life. The RLC for Engagement and Assessment will oversee department initiatives that support divisional and university goals and will serve as an administrator for a variety of departmental functions.

Requirements

Bachelor’s Required; Master’s Preferred in Higher Education, Organizational Leadership, Business Administration or related field.
Minimum of two years professional or graduate experience in residence life, student activities, or another major functional area of student affairs.
Live full-time in assigned campus apartment and work from assigned on campus office in residence hall.
Regular evening and some weekend work is required; this position is considered essential and may require reporting to work when weather or other emergency conditions exist.
Holiday coverage may be required as part of on-call responsibilities.
Interest in and understanding of housing/residence life programs.
Excellent organizational, interpersonal, and communication skills.
Strong interest in professional development and personal growth.
Ability to collaborate with professional, paraprofessional and administrative staff.
Appreciation for the mission and values of William Paterson University.
Familiarity with Microsoft Office, GoogleDocs, Zoom and other team management and communication tools.

Responsibilities

Oversees the management of the Residential Engagement Badge
Collaborates with the College Transition Coordinator and other Academic Success Center staff to assess and implement student success initiatives in the residence halls including intervention strategies, success workshops and residence hall study hours.
Establishes a first-year peer mentorship program.
Assists with planning, implementing and assessing large-scale department events and collaborations.
Oversees the distribution and analysis of the bi-annual EBI survey and annual Residential Engagement Survey.
Hosts resident feedback sessions and makes recommendations to department leadership based on this assessment data.
Manages department social media account(s) including creating new and consistent content regarding engagement and department processes.
Works with department leadership and University Marketing & Public Relations to create marketing materials including print and video for YouTube and the department website.
Works with department leadership and IRT to create informational and how-to videos on a variety of residential processes.
Creates and updates department marketing materials for openings, closings, selection, events, orientation, etc.
Updates department standard signage for the halls including important policy reminders, tips and strategies for living in community.
Oversees or assists with recognition initiatives including, but not limited to, resident recognition, Administrative Professional's Day, Boss’s Day, Custodial Appreciation, RA Appreciation Week and the annual staff banquet.
Works with the Assistant Director to create and update virtual training videos and materials.
Assists with planning and running annual student staff cross training.
Identifies opportunities for process improvements to enhance efficiency and improve residential student experience.
Attends weekly staff meetings and regular one on one supervision meetings.
Participates in nightly on-call rotation as second-tier support for graduate staff; respond to crisis situations on campus, as needed.
Complies with all university employee related reporting requirements, procedures and trainings.
Works evenings and weekends as needed; this position may require periodic work in early mornings, in late evenings and on weekends, as necessary, especially during student training and hall preparation periods.
Participates in and is present for critical Student Development events, including (but not limited to) Division Meetings, Orientation, Admissions Events, Tailgating, Homecoming, Residence Life Training, Move-in, Housing Selection, Student Staff Selection, Move-out, etc.
Other assignments as needed and appropriate for the position.
Note: Responsibilities listed are subject to change as department, division and university goals, needs and priorities shift.