Engagement and Development Manager

Little Creek Casino Resort

About The Position

The Engagement and Development Manager leads organizational efforts related to team member engagement, learning, and development. This role is responsible for designing and implementing strategies that enhance team member performance, strengthen organizational culture, and support retention. The position aligns training, engagement, and development initiatives with company-wide strategic goals.

Requirements

Strong verbal and written communication skills
Excellent facilitation and presentation skills, including executive-level delivery
Knowledge of instructional design and adult learning principles
Data analysis and program evaluation
Change management and organizational development
Stakeholder management and influence across all levels of the organization
Ability to design, implement, and evaluate effective learning and engagement programs
Proficiency with learning technologies and multimedia training platforms
Bachelor's degree with a focus on Human Resources, Organizational Learning and Development, Adult Education, or closely related field required.
Minimum of 5 years of management experience required.
Minimum of 3 years of experience delivering in-person training to large, diverse groups required.
Familiarity with learning management systems (LMS) and the ability to evaluate the cost and effectiveness of training programs.
Knowledge of principles and methods for curriculum design, adult learning, instructional delivery, and evaluation of training effectiveness.
Class III gaming license issued from the Washington State Gaming Commission

Nice To Haves

Experience with behavioral and leadership assessment tools (e.g., DiSC, Myers-Briggs Type Indicator (MBTI), CliftonStrengths) preferred.
Experience with Human Resource Information Systems (HRIS) preferred.
SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
Gaming industry experience preferred.

Responsibilities

Leads organizational learning strategy, including needs assessments, program design, and evaluation
Develops leadership development and performance improvement programs
Oversees training delivery methods (in-person, digital, blended learning)
Oversees the development and curation of training content across multiple delivery methods
Leads planning and execution of training and engagement initiatives, ensuring effective delivery and resource alignment
Designs and implements employee engagement and recognition programs
Leads engagement survey initiatives (e.g., Q12), including analysis and action planning
Partners with leadership to strengthen organizational culture and retention
Oversees onboarding framework and new hire experience
Implements feedback loops and follow-up processes
Provides coaching and guidance to leaders to improve performance and engagement
Partners with departments to address engagement and service gaps
Ensures alignment with organizational values, mission, and service standards
Stays current on industry trends and best practices
Performs other duties as assigned