Enforcement Program Coordinator

City of New York • New York, NY

1d • $55,105 - $68,000 • Onsite

About The Position

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. The Enforcement Division is seeking a highly motivated individual to serve as an Enforcement Program Coordinator to manage various inspection program scheduling, develop process improvement initiatives and other project management needs. Ideal candidate will have strong operational and project management skills.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Nice To Haves

• Strong operational and project management skills

Responsibilities

• Implement, manage, and monitor inspection scheduling for various inspection programs
• Communicate with business owners and managers to schedule appointments
• Conduct quality assurance review on inspections conducted and identify opportunities to improve efficiency and/or quality of work
• Attend internal and external meetings and coordinate with other city agencies
• Review and enter inspection data into agency systems, and conduct research and analysis of business information in agency databases
• Prepare and generate reports as needed for Enforcement management to track inspection goals and efficiency
• Report issues and trends to Enforcement management team and make recommendations to update policies and procedures and improve the day-to-day operations of the program
• Coordinates and assists with training of staff
• May perform other community related work and/or special assignments as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level