Energy Storage Sales Support Engineer

Caterpillar Inc.•Alpharetta, GA

2d•$97,530 - $146,290•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Electric Power Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Role Definition The BESS Sales Engineer position is a Technical Sales Support team member responsible for supporting the BESS portions of the Caterpillar Energy Solutions. This role translates customer needs into winning solution strategies and connects technical capabilities to clear business value. The ideal candidate is a top-tier technical professional with strong commercial instincts, a proven ability to navigate complex sales, and demonstrated experience in BESS systems, power infrastructure, and/or data center electrical architecture.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants, needs and expectations.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Obtains information about product and service linkages with other products and services elsewhere in organization.
Researches the target market and how the product and services are sold and delivered.
Explains current status, delivery alternatives and announced updates to products and services.
Summarizes key features of major products or services in own unit.
Assesses own unit's product alternatives, costs, and pricing.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
Participates in documenting data, ideas, players, stakeholders, and processes.
Recognizes, clarifies, and prioritizes concerns.
Assists in assessing risks, benefits and consideration of alternatives.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
Helps others solve technical or procedural problems or issues.
Bachelor’s degree in engineering, Energy Systems, or a related technical field, along with experience in business development, strategic sales, technical sales, or related commercial roles within energy storage, power generation/distribution, data center infrastructure, or similar industries.

Nice To Haves

Master's degree in Engineering, Energy Systems, or a related technical field
Knowledge of Battery Energy Storage Systems (BESS), grid services, and utility market dynamics, with an understanding of data center priorities such as speed to power, resiliency, and flexibility.
Understanding of data center electrical infrastructure, including MV/LV distribution, substations, backup power integration, protection systems, commissioning, and power delivery challenges.
Experience partnering with technical stakeholders and translating customer requirements into commercially viable solutions.
Highly organized, self-motivated, and effective in fast-paced, cross-functional environments

Responsibilities

Support technical sales activities for the Power & Energy division, qualifying and advancing strategic opportunities with hyperscalers, colocation providers, developers, EPCs, utilities, and other key customers.
Partner with Sales, Product, Strategy, and Engineering teams to develop solution strategies, strengthen value propositions, and support complex commercial opportunities.
Assess customer business drivers, power requirements, technical constraints, and commercial priorities, incorporating BESS solutions into broader data center infrastructure strategies and providing feedback to Product Definition teams.
Develop technical solutions for Energy Storage Systems (ESS) and Data Center (DC) Block applications, create customer proposals, and support business development and solution sales efforts.