Temporary Energy Services Specialist
About The Position
YCCAC’s mission is to ensure that all people in York County thrive. We work with our partners to meet urgent needs, create opportunities to succeed, promote well-being, and advocate for just policies and practices. York County Community Action Corporation (YCCAC) is seeking a Temporary Energy Services Specialist to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing outstanding customer service.
Requirements
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Great attention to detail and organizational skills.
- Strong computer skills, including Microsoft Outlook, Word, and Excel.
- A commitment to maintaining confidentiality and treating all applicants with dignity and respect.
- High school diploma or equivalent.
- Must not have an active exclusion or debarment record in the federal System for Award Management (SAM).
Nice To Haves
- One year of customer service, administrative support, reception, intake, records management, eligibility support, or related experience preferred.
Responsibilities
- Welcome and assist clients in person, by phone, voicemail, and electronically.
- Conduct client intake interviews and assist with applications and required documentation.
- Explain program requirements, timelines, and next steps.
- Review applications for completeness and follow up on missing information.
- Enter and update client information accurately in agency and state databases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
