Energy Services Program Assistant

Project NOW•Rock Island, IL

5d•Onsite

About The Position

The Program Assistant supports the delivery of energy assistance and related programs by processing applications, maintaining records, assisting customers, and providing administrative support. This position helps ensure services are delivered accurately, efficiently, and in compliance with program requirements.

Requirements

High school diploma or GED required.
Proficiency in data entry, records management, Microsoft Excel, Word, and Outlook, and the ability to learn and utilize agency databases and other software applications.
Ability to review, verify, and process information accurately while maintaining attention to detail and confidentiality of sensitive information.
Ability to learn, interpret, and apply program guidelines, policies, procedures, and eligibility requirements.
Strong organizational and time management skills, with the ability to prioritize tasks, maintain records, and meet deadlines.
Good problem-solving skills and the ability to exercise sound judgement within established guidelines.
Ability to work independently and as part of a team while maintaining positive working relationships with customers, coworkers, community partners, vendors, and other stakeholders.
Ability to prepare and maintain accurate reports, correspondence, forms, and other documentation while adapting to changing priorities and program requirements.
Valid driver's license, reliable transportation, and proof of insurance may be required for community outreach and client visits.

Nice To Haves

One (1) year of experience in customer service, administrative support, data entry, human services, call center operations, reception, healthcare support, or a related field preferred.
Experience working with nonprofit organizations, community outreach programs, social services, energy assistance programs, or public-facing roles is preferred.
Experience working with the public, conducting interviews, assessing needs, or determining eligibility for services is preferred but not required.
Knowledge of community resources, low-income assistance programs, or energy assistance services is a plus.
Bilingual skills are strongly preferred.
Experience using client management databases, case management software, or customer relationship management (CRM) systems.
Previous experience assisting individuals and families with applications, documentation collection, or benefit program enrollment.

Responsibilities

Maintain working knowledge of LIHEAP, Energy Service, LIHEAP Furnace, and other agency program guidelines, policies, procedures, and eligibility requirements.
Review, verify, and process client applications and supporting documentation to determine eligibility and ensure compliance with program requirements.
Process a minimum of seventy-five (75) client files per workday while maintaining accuracy, timeliness, and quality customer service.
Create, maintain, and update electronic and paper client files in accordance with agency policies, confidentiality standards, and funding requirements.
Follow up with customers regarding application status, missing documentation, eligibility determinations, and available programs services.
Provide information about agency programs and community resources and make referrals as appropriate to meet customer needs.
Participate in outreach activities and maintain positive working relationships with community partners, utility providers, vendors, and other organizations.
Assist with program operations and service delivery, including responding to customer inquiries, resolving concerns, and serving as backup receptionist as needed.
Perform data entry, filing, scanning, record maintenance, and other general administrative and clerical duties.
Prepare reports, payment authorizations, vouchers, meeting minutes, and other program-related documents as assigned.
Attend required meetings, training sessions, outreach events, and other agency-related activities.
Travel as required.