Energy Efficiency Program Support Manager

PSEG•Newark, NJ

4d•$107,600 - $170,300•Hybrid

About The Position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: 1. Onsite – roles where employees are expected to be onsite daily. 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week. 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. This role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties.

Requirements

B.S. Degree in Management, Engineering, Business, Finance or other relevant field or equivalent work experience plus 7 years of experience in the space of energy efficiency programs, construction, vendor management, project management, or related fields.
In lieu of a degree, 11 years of experience in the space of energy efficiency programs, construction, vendor management, project management, or related field.
Experience managing vendor performance, and leading cross-functional teams; Energy Efficiency or Electric Vehicle program experience.
Management/leadership experience working with cross-functional teams.
Possess and maintain a valid U.S. Driver's license with a safe and satisfactory driving record.
Compliance with the Department of Energy's regulation 10 CFR 810 is required.

Nice To Haves

Certified Energy Manager (CEM) certification
MBA or Advanced Degree
PE and PMP

Responsibilities

Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services, enhance program delivery/customer experience and resolve business issues.
Develop and maintain program processes. Provide oversight for business controls, process improvement and compliance. Ensure accurate invoice processing. Identify and implement process improvements and automate where possible.
Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations and regulatory requirements; Prepare and present program and project status reports to senior management.
Compile and analyze data from various projects / sources to monitor the status of customer projects and report to management.
Projects may include the installation of various energy conservation measures (ECMs) such as HVAC, lighting, motors, energy management systems, etc., as appropriate for the program.
Analyze performance results for management reports; Provide monthly project status forecasts; Must be proficient with working independently while maintaining and applying working knowledge of PSEG Standards of Business Controls and meet management’s expectations for effective internal business controls.
Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services
Manage employee performance
Ensure vendor and employee compliance with safety protocols and practices
Lead and participate in cross-functional teams, including other CES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services
Enhance program delivery/customer experience and resolve business/customer issues
Develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for BPU approved programs
Provide oversight for business controls, process improvement and compliance
Ensure accurate invoice processing
Identify and implement process improvements and automate where possible
Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations
Prepare and present program and project status reports to senior management
Assist with special projects as necessary
During storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations
Perform and oversee program and project QA/QC as required; Apply knowledge in energy savings measures and techniques to program and project oversight
Manage customer relationships to provide program services with a high level of customer satisfaction