Energy Customer Service Representative
About The Position
The Energy Customer Service Representative provides friendly, dependable service to residential energy customers and serves as a primary contact for questions about accounts, billing, fuel orders, deliveries, and service requests. The role coordinates with operations on deliveries, service requests, and account setups; maintains accurate customer records in Agfinity’s software; resolves issues or escalates concerns; and works with operations, sales, and leadership to support a consistent, positive customer experience. The position is office-based with regular in-person attendance; remote and hybrid work are not available. Standard business hours apply, with occasional flexibility based on business needs.
Requirements
- High school diploma.
- Strong verbal and written communication skills, including the ability to communicate clearly and professionally with customers.
- Excellent organizational, time-management, and attention-to-detail skills.
- Ability to work collaboratively with internal teams, including operations, sales, and leadership.
- Proficiency with basic computer systems and office software.
- Friendly, dependable, customer-focused attitude and commitment to a positive customer experience.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Provide friendly, professional support to residential customers by phone, email, and in person.
- Respond to inquiries about accounts, billing, fuel orders, deliveries, and service requests.
- Coordinate with operations to schedule deliveries, initiate service requests, and support new and existing account setups.
- Maintain accurate and organized customer records using Agfinity’s software programs.
- Resolve customer issues in a timely manner and escalate concerns as appropriate.
- Learn and use Agfinity’s software programs to support customer service and order processing.
- Collaborate with operations, sales, and leadership to ensure consistent messaging and a seamless customer experience.
- Share customer feedback and insights to support continuous improvement.
- Assist with additional projects or duties as assigned.
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Pension Retirement Plan
- 401(k) Match Plan
- Paid Time Off
- Clothing Allowance
- Life coverage
- Disability coverage for those who may qualify
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
