Energy Auditor

Civic Works•Baltimore, MD

1d•$26 - $29•Onsite

About The Position

Civic Works’ Energy Programs make it easy and affordable for Baltimore City and Central Maryland residents to make home energy improvements. As a “one stop shop” for a suite of home energy efficiency and rooftop solar installation programs, Civic Works helps homeowners and renters of all income levels maximize energy bill savings and improve home comfort and safety. As a social enterprise within Civic Works’ Center for Sustainable Careers (CSC), our Energy Programs also create on-the-job training opportunities and pathways to family-sustaining careers for unemployed and underemployed residents. With key partners and funding in place, Civic Works is expanding the team and its impact across Baltimore and Central Maryland. Civic Works is seeking an additional Energy Auditor to conduct residential energy audits and perform Quick Home Energy Check-up (QHEC) installations while educating clients on energy efficiency opportunities. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information regarding our residential energy programs, please visit https://energyprograms.civicworks.com

Requirements

Building Performance Institute certified Building Analyst (or higher) preferred. Willing to train for the right candidate, with successful completion required within the first 90 days.
Previous customer service, sales, and/or lead generation experience.
Knowledge of building science preferred.
Extensive knowledge of residential construction and systems, including heating and air conditioning, mold and asbestos remediation, waterproofing preferred.
Proficiency with or ability to quickly learn web-based software such as Salesforce, Google Mail, Google Drive, and Google Calendar.
Experience completing residential energy audits preferred.
Valid driver’s license required.
Physical ability to perform the work.
Able to lift 50lbs and climb ladders.
Excellent verbal communication, interpersonal, sales, and writing skills.
Phenomenal relationship building skills: ability to personally connect with and engage with diverse groups of customers.
Ability to clearly explain technical information, energy efficiency concepts, and program requirements in an easy-to-understand and customer-friendly manner.
Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
Exceptional personal responsibility for meeting goals and a track record of success.
Ability to recognize problems, develop innovative solutions and implement them.
Enthusiasm for energy efficiency and social justice.

Responsibilities

Install quick energy-saving products (e.g. LEDs, showerheads, aerators, pipe insulation, door sweeps, surge protectors, weatherstripping, and smart thermostats), adhering to protocols and eligibility requirements.
Adhere to industry standards, best practices, and protocols, including the Building Performance Institute standards and the expectations of contracts with customers, utilities, government, and private funders.
Complete comprehensive residential energy audits, without sacrificing quality, including completing “blower door” air infiltration testing, combustion safety testing, gas leak detection, infrared imaging, and ventilation testing.
Assess homes for health and safety concerns related to weatherization work, including moisture, mold, ventilation, electrical, combustion appliances, and structural issues.
Enter detailed data and test results into energy modeling software and revise modeling as necessary (e.g. Beacon and Sightline).
Complete formal reports detailing the energy audit findings.
Develop detailed weatherization work scopes, pricing, measures and quantities to be completed by subcontractors.
Work with Quality Control Manager and program staff to align work scopes with field crew best practices and contract requirements.
Maintain efficient turnaround time for the substantial quantity of formal reports (including the modeling and work scope).
Confirm appointment dates and times.
Contact customers to fill gaps in the installation schedule.
Submit daily reports on all work completed, including digital job forms and tagged verification photos as required.
Interact with residents to ensure customer satisfaction and effective energy education.
Provide outstanding customer service, responding to customer questions and concerns.
Educate customers on the benefits of direct installs, behavior-change actions, and comprehensive weatherization and health and safety repairs.
Educate customers on the available grants or incentives and financing options.
Set accurate expectations for any forthcoming appointments.
Assist with securing vehicles, equipment, tools, and facility spaces; ensure all are in good working and safe condition.
Report broken and missing tools or vehicle issues to the Facilities Manager.
Ensure tablet and mobile devices are in good working condition; coordinate with technology personnel as needed.
Maintain proper supply of materials and inventory in vehicles.
Coordinate with the Quality Control Manager regarding material and inventory needs and tracking.
Attend and participate in educational programs and professional meetings as requested and necessary in relation to requirements and expectations of the industry.