Energy Advisor
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Join CLEAResult as an Energy Advisor! This is a fully remote, phone- and email-based role supporting residential customers through their energy-efficiency projects. You'll guide homeowners and contractors from initial eligibility through paperwork, program qualifications, and project completion, helping customers understand available upgrades, navigate incentives, and process rebates accurately. This is a true entry-level role: no building-science background is required, we'll train you on the technical side. What matters most is a strong customer-service instinct and the ability to manage a steady, high volume of customer interactions independently.
Requirements
- 0-1 years of relevant experience; customer service or high-volume communication experience (e.g., call center) is highly valued
- Comfortable navigating computer systems (ie Microsoft Office) and general technology is a must.
- Strong communication, organization, and documentation skills.
- A genuine interest in energy efficiency, sustainability, or helping customers; no specific degree or major required.
- Detail-oriented to resolve rebate and calculation issues.
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Responsibilities
- Provide individualized, ongoing support to property owners and contractors via phone and email to support project conversion and contract compliance.
- Troubleshoot customer and contractor questions and provide guidance on program requirements.
- Complete rebate processing, calculations, data entry, and QA/QC documentation review with strong attention to detail.
- Accurately record customer and contractor interactions to meet program tracking and reporting requirements.
- Travel occasionally for team events or program needs.
- Manage a steady, high volume of customer interactions independently in a remote setting.
- Communicate comfortably by both phone and email, balancing and prioritizing both throughout the day.
Benefits
- Medical, Dental, and Vision Insurance
- company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program
- Employee Assistance Program
- Access to on-demand training courses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
