Endpoint Systems Analyst - Junior (w/ active Secret)

Critical Solutions•Pearl Harbor, HI

9d•$102,000 - $131,000•Onsite

About The Position

Critical Solutions is seeking a Junior Endpoint Systems Analyst to support our federal customer. The candidate will coordinate with engineering, operations, Service Desk, Field Services, and other technical teams to ensure deployments are completed successfully and within established service-level requirements. This position requires onsite access to classified environments and may include supporting both NIPR and SIPR deployment activities.

Requirements

Must be a U.S. citizen and possess an active DoD Secret Security Clearance or higher.
High school diploma with relevant experience
DoD 8570.01-M/8140 IAT Level II certification, such as Security+ CE.
Experience supporting Microsoft Windows workstations in an enterprise environment.
Experience with software deployment, patching, workstation troubleshooting, or endpoint administration.
Familiarity with Microsoft Endpoint Configuration Manager, formerly SCCM, or a similar endpoint-management platform.
Ability to analyze deployment results, installation logs, error codes, and workstation status.
Ability to document activities and communicate status, risks, and technical issues clearly.
Ability to work onsite and access SIPR or other classified systems.
Ability to collaborate with engineering, operations, Service Desk, and Field Services teams.

Nice To Haves

Experience with MECM, Tanium, Active Directory, PowerShell, or endpoint-reporting tools.
Knowledge of application packaging, deployment collections, maintenance windows, and enforcement states.
Experience supporting software, driver, security-agent, and Windows update deployments.
Experience working with NIPR and SIPR systems.
Familiarity with Azure DevOps, Jira, HPSM, or similar work-tracking tools.
Strong analytical, documentation, and customer-service skills.

Responsibilities

Execute and monitor enterprise software, patch, driver, and configuration deployments using MECM and other approved endpoint-management tools.
Validate deployment success and identify failed, pending, offline, or nonresponsive workstations.
Troubleshoot deployment failures, client-health issues, software-installation errors, and endpoint connectivity problems.
Coordinate remediation activities with engineering, Service Desk, Field Services, and site-support personnel.
Support deployments across NIPR and SIPR environments.
Maintain deployment schedules, status trackers, failure logs, and supporting documentation.
Provide deployment status, compliance results, risks, blockers, and escalation information to leadership.
Assist with workstation testing and validation before enterprise-wide deployment.
Follow approved change-management, cybersecurity, and operational procedures.
Create and update standard operating procedures and work instructions.
Provide onsite coverage required to perform work within classified environments.
Support incident escalation and shift handoff activities when deployments extend beyond normal operating hours.