Endpoint Support Specialist I

Pennex Aluminum Company

2d•Onsite

About The Position

Consider joining the Pennex family as an Endpoint Support Specialist - Level I at our Leetonia, OH location. The purpose of the Manufacturing Endpoint Support Specialist – Level I is to support our manufacturing operations by providing hands-on technical assistance to plant employees. This role is integral to maintaining and improving IT support on the plant floor, ensuring that employees who may have limited computer experience receive the help they need to keep operations running smoothly.

Requirements

High school diploma or equivalent is required
Two or more years of experience in IT support is required.
Three or more years of combined education an experience, preferably within a manufacturing environment.
Strong troubleshooting skills for hardware, software, and network-related issues.
Familiarity with ERP systems and ability to assist with ERP-related tasks.
Ability to communicate effectively with non-technical users and provide patient, hands-on support.
Physical ability to walk extensively and perform hands-on technical work in a manufacturing setting.
Self-motivated with the ability to work independently and manage time effectively.
Willingness to travel between plant locations as required.
Detail oriented
Good interpersonal skills
Ability to Multitask
Commitment to excellence
Critical Thinking
Strong communication skills
Problem Solving skills
Must be able to pass pre-employment physical and drug screen
Must be eligible to work in the United States, visa sponsorships are not available
Regular attendance required

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience
Certification in ITIL Foundation and MSFT MCSE or similar preferred

Responsibilities

Provide frontline IT support on the plant floor, ensuring end-users receive timely assistance.
Support and maintain handheld scanners, mobile carts, and other endpoint devices critical to operations.
Manage battery replacements and troubleshoot hardware-related issues.
Assist with tasks related to the ERP project, including user support and system troubleshooting.
Work closely with manufacturing employees to ensure they understand and can effectively use IT tools.
Walk extensively throughout the plant, potentially reaching 10,000 steps per shift while providing on-site support.
Document and track IT issues, resolutions, and trends to improve future support efforts.
Coordinate with IT teams to escalate and resolve complex technical issues.
Maintain and update IT hardware inventory as needed.
Travel between Greenville, PA and Leetonia, OH locations. (10%)
Work on projects as assigned by supervisor.
Other duties as needed.