Endpoint Services Technician - Central

University of Miami•Medley, FL

3d•Onsite

About The Position

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami, Florida. The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
Provides quality customer service to all clients in a timely and professional manner.
Organizes and prioritizes support requests.
Monitors, administers, tracks, and verifies completion of help desk tickets.
Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
Conducts basic troubleshooting for endpoint devices.
Perform regular maintenance and updates on endpoint devices.
Loads and configures software on endpoint devices.
Verifies software is functional and escalates issues.
Decommissions any existing hardware that has been replaced.
Completes, updates, and closes Service Center tickets.
Adheres to University and unit-level policies and procedures and safeguards University assets.