Endpoint Services Area Administrator

Dillards•Little Rock, AR

4d•Onsite

About The Position

The Endpoint Services Team is looking for a hard-working, self-motivated individual to support our area customers. To be successful in this role, you must be an excellent communicator and very organized. We are looking for someone who can lead by example and inspire their fellow co-workers. The Endpoint Services Area Administrator is responsible for installing, maintaining, upgrading, securing, and supporting computer endpoints and peripherals throughout the enterprise while assisting users with technical support of the operating systems, applications, and other related technology. The Area Team provides support that is critical to the overall success of Dillard’s. This team supports all Dillard’s users in implementing and maintaining the devices and solutions used to do their jobs. As a member of this team, you can easily feel proud of your contributions and the work you perform because you can see first-hand how your role directly impacts the success of other employees and the company as a whole.

Requirements

Authorization to work in the United States without sponsorship
Ability to work onsite at Corporate Headquarters in Little Rock, AR
Previous experience installing and supporting hardware, operating systems, applications, and peripherals
Excellent customer service skills
Self-motivated with a positive attitude
Clear, open communication coupled with strong problem-solving & analytical skills
Proficient with Windows 10, Windows 11, Macintosh, and mobile operating systems
Proficient with scripting tools, ticketing systems, and other related applications
Familiar with networking concepts
Basic hardware troubleshooting skills
Ability to maintain poise and efficiency during hectic situations
Ability and desire to adapt to changing technologies
Ability to work independently and in teams while managing multiple deadlines.
Ability to plan and manage changes in a production environment while minimizing user impact
Must be available to work outside of regular business hours as needed
Ability to lift 50 lbs.

Nice To Haves

PowerShell and Windows 10/11 experience
Advanced hardware and software troubleshooting
Experience with Active Directory, Group Policy, and Adobe Creative Cloud products
Experience with multi-factor authentication
Experience supporting mobile devices
Knowledge of PCI Security Requirements
Knowledge of Microsoft System Center Configuration Manager (SCCM)

Responsibilities

Support for all end users in the Dillard’s environment
Maintain compliance with PCI and other Security Requirements
Installation, configuration, and sustained usability of computers, their associated peripheral equipment, and software within established standards and guidelines
Utilize software automation to improve efficiency
Use available tools to load Operating Systems and to install/repair applications
Test OS updates, application upgrades, and new products prior to installation in production environments
Coordinate implementation of software and hardware changes
Quickly troubleshoot problems to isolate the cause
Interface with other Dillard’s associates, both technical and non-technical
Work with 3rd party vendors for installation/support of software applications and hardware solutions
Use available tools including AI to monitor endpoints for proactive issue remediation
Follow group standards and policies
Keep physical inventory and installation records current
Participate in on-call rotation