Endpoint Engineer - 857

Quantinuum•Broomfield, CO

7d•$116,000 - $145,000•Hybrid

About The Position

Quantinuum is seeking an Endpoint Engineer for their Broomfield, CO, location. This role is part of the support services team and is responsible for ensuring the endpoint infrastructure is up-to-date, stable, and aligned with IT best-practices and the information security program. The position reports to the IT Engineering Manager and collaborates with the global IT organization. The Endpoint Engineer will oversee endpoint infrastructure and systems, ensuring standards are upheld globally. Key responsibilities include endpoint configuration and management, patch management, desktop image creation, management and deployment, and application packaging and deployment. The environment is heterogeneous, including Mac and Linux endpoints alongside Microsoft-centric technologies like Entra, Active Directory, Intune, and Defender for Endpoint. The role requires hands-on expertise to execute an enterprise-wide IT strategy and roadmap, ensuring stakeholders have access to systems and services. The successful candidate will be part of a global IT organization providing innovative solutions to scientific teams to enhance collaboration, productivity, and development in quantum computing. Previous experience in a relatable role within a high-performing team is preferred, along with a desire to collaborate, problem-solve, and exceed end-user expectations.

Requirements

High School Diploma/ GED minimum
Minimum 5+ years’ experience in heterogenous desktop and endpoint administration, with a focus on enterprise-level and geographically distributed environments.
Minimum 5+ years’ experience and expertise in desktop imaging, deployment, and patch management including reconfiguring, pruning services, and optimizing performance.
Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status.
Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.

Nice To Haves

Bachelor's degree in computer science, Engineering, Information Systems, or related field and/or equivalent formal training.
Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, CompTIA A+.
Extensive knowledge of Microsoft Intune and Defender for Endpoint. Experience working with Intune from the ground up is a plus.
Experience with JAMF is a plus.
Experience with ManageEngine Endpoint Central is a plus.
Experience with virtual desktop infrastructure (VDI) technologies, such as VMware Horizon, Citrix Virtual Apps, Azure Virtual Desktop, or similar.
Knowledge of endpoint security solutions and best practices.
Strong analytical, problem-solving, and decision-making skills with exceptional attention to detail.
Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Strong technical knowledge of desktop hardware, operating systems, software applications, networking, and IT infrastructure.
Knowledge of scripting languages (e.g., PowerShell) for automation and task efficiency.
Ability to document procedures and design workflows to improve workplace support.
Relentless pursuit of customer service and employee satisfaction.
Proficiency in IT service management (ITSM) frameworks and tools.
Reliability and a willingness to be flexible in meeting the demands of a fast-moving business.
Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
Extensive and demonstrable knowledge of IT systems, services, and hardware (peripherals and endpoints) and enterprise-level tools, standards, and procedures.
Strong expertise in Microsoft Windows operating systems (Windows 10/11), Office 365 suite, Active Directory, Group Policy, DfE, and Intune.
Proven experience supporting Mac and/or Linux endpoints at the enterprise level.

Responsibilities

Install, configure, and maintain desktop hardware and software, including operating systems, applications, and drivers.
Deploy and manage Mobile Device Management (MDM) solutions to secure and control mobile devices, including smartphones and tablets.
Perform routine maintenance tasks, such as software updates, patches, and system optimizations, for both desktops and mobile devices.
Troubleshoot desktop hardware and software issues, as well as mobile device-related problems, providing timely resolution to minimize downtime.
Respond to user support requests and provide technical assistance to resolve desktop and mobile device issues.
Collaborate with other IT teams to ensure seamless integration of desktop and mobile systems with network infrastructure and enterprise applications.
Create and maintain documentation related to desktop configurations, mobile device policies, and troubleshooting steps.
Assist in the planning and implementation of desktop and mobile device infrastructure projects, such as hardware refresh cycles and software upgrades.
Stay current with emerging technologies and industry trends related to desktop computing and mobile device management.
Proactively engage with leadership, stakeholders, and end users to foster a culture built on collaboration, teamwork, and continuous improvement.
Ability to respond to and resolve after-hours events or crises.
May have the opportunity to travel to other sites within the scope of duties.