Endpoint Engineer

Forward Air Services • Des Plaines, IL

1d • Onsite

About The Position

The Endpoint Engineer manages and supports enterprise endpoint devices, including desktops, laptops, tablets, and mobile devices. This customer-facing role serves as the go-to endpoint resource at an assigned location, handling endpoint management, deployment, maintenance, and support. The engineer provides Tier III support for complex technical issues, administers endpoint management platforms, and partners with other IT teams on technology initiatives. The role also supports endpoint security, software deployment, patch management, and hardware lifecycle activities. The position is 100% on-site, with travel for related meetings and events, and includes participation in a rotating on-call support schedule. Compensation is $75,000–$80,000 annually.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or six years of equivalent work experience.
• At least six years of experience supporting Windows desktop operating systems and enterprise endpoint environments.
• Strong knowledge of Windows OS administration, Active Directory, Group Policy, BitLocker, Microsoft Office, PowerShell, SCCM/MECM, and MDT.
• Experience managing endpoint deployments, software distribution, patching, and device administration at enterprise scale.
• Experience with Microsoft Intune, Microsoft 365 administration, and Azure-based endpoint management.
• Experience working with RMM platforms and IT service management tools.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Exceptional customer service, communication, and time management skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Proficiency with common office technologies, including Windows PCs, Microsoft O365 applications such as Outlook, Word, Excel, and PowerPoint, and web conferencing tools such as Teams, Zoom, and Webex.
• Comfort commuting to and working in a 100% on-site setting, with travel for related meetings and events.

Nice To Haves

• Microsoft Endpoint Administrator, Microsoft 365, Azure, or related certifications.
• ServiceNow experience.

Responsibilities

• Manage endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and related technologies.
• Deploy and maintain operating system, application, and security updates across the enterprise.
• Provide Tier III support for escalated software, hardware, and networking issues.
• Deliver on-site and remote support for users across multiple locations.
• Use Microsoft technologies, including Intune, Azure, Exchange, and Microsoft 365, to support endpoint administration.
• Assist with testing, deployment, and troubleshooting of new hardware and software solutions.
• Support Cisco conference room technologies and collaboration tools.
• Maintain accurate hardware inventory and asset records.
• Support enterprise printer environments, including laser and thermal printers.
• Create and maintain technical documentation and knowledge base articles.
• Assist with training and knowledge transfer for Service Desk personnel.
• Participate in a rotating on-call support schedule.
• Ensure support requests are resolved in accordance with established service levels.
• Perform other duties as assigned to meet evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior