Endpoint Engineer I

University of North Florida•Jacksonville, FL

About The Position

The Endpoint Engineer I provides expert-level technical leadership in the design, development, and implementation of a unified endpoint strategy. This role oversees the health, security, and lifecycle management of the institutional client environment—spanning physical hardware, mobile devices, and virtualized desktops—to ensure a seamless, high-performance computing experience.

Requirements

Bachelor's degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
This position requires a background check.
This position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Responsibilities

Plan, design, and maintain cloud and on-premises virtualization platforms, specifically focusing on Azure Virtual Desktop (AVD) and application virtualization.
Deliver high-tier engineering support for a diverse ecosystem including Windows (PC), macOS, and iOS.
Develop and maintain the Client Management Roadmap, implementing automated imaging, provisioning, and deployment strategies for both physical and virtual endpoints.
Assist in the design of virtualization platforms to deliver critical applications, ensuring high availability and cost-effective license integration.
Act as the primary coordinator for institutional software licensing, managing a complex portfolio of 1,000+ titles with an annual spend of approximately $1.6M.
Design and maintain a comprehensive software licensing database to track renewals, evaluate recurring purchases, and perform cost-benefit rationalization.
Monitor software maintenance and compliance, ensuring that licensing models are optimized for both traditional and virtualized environments.
Manage global patching, updates, and security configuration standards to ensure a hardened client environment.
Serve as the final escalation point for the most complex client system issues, providing specialized troubleshooting for hardware, software, and deployment infrastructure.
Maintain rigorous hardware and software asset inventories, providing data-driven reporting to inform hardware standards and procurement.
Lead small-to-medium IT projects, defining milestones, documentation, and technical standards for implementation.
Coordinate with peer administrators and engineers across IT support teams to ensure service alignment.
Manage external supplier relationships to ensure technical requirements and service level agreements (SLAs) are met.
May serve as project manager on small-to-medium sized projects.
Work with Systems Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus endpoints.
Work with internal Purchasing department and ITS billing/records.
Coordinate and support the use of technology across all ITS Campus Technology Services support divisions/departments as directed by the manager or above.
Maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives.
Participates in on call coverage rotation.