Endpoint Configuration Engineer
About The Position
The Endpoint Configuration Engineer role within Customer Support's Endpoint Configuration team involves designing, implementing, troubleshooting, analyzing, and maintaining workstations, software, operating systems, and printer-related configuration and management systems for enterprise environments. Within Customer Support, the Endpoint Configuration Engineering team works alongside the Service Desk and Desktop Support teams to provide support and advice when initial and on-site troubleshooting require additional expertise. The role involves a broad general knowledge of information systems, along with an interest in workstation configuration and management. Members of the Endpoint Configuration team also serve as consultants and mentors for the Service Desk and Desktop Support teams.
Requirements
- Four (4) years relevant experience in information technology or information systems.
- Relevant experience may substitute for education on a year-for-year basis.
- Three (3) years relevant experience in endpoint management, configuration management, systems administration or related technical services.
- Experience with System Center Configuration Manager.
- Communication
- Attention to detail
- Interpersonal skills
- Multitasking
- Organization
- Customer service
Nice To Haves
- Experience with enterprise client, server, operating systems.
- Experience managing enterprise devices with modern endpoint management platforms and centralized policy management within directory service environments.
- Experience with various hardware platforms and core endpoint administration functions, including system configuration, user profile management, data protection, and software/patch lifecycle management.
- Experience developing and maintaining PowerShell scripts or other automation solutions to support endpoint management.
- Experience with enterprise networking concepts including TCP/IP, DNS, DHCP, VPN.
- Related work experience in a higher education or academic health care organization.
Responsibilities
- Provide system administrator-level technical support throughout all phases of endpoint management.
- Design, implement, configure, maintain, and troubleshoot endpoint management solutions, operating systems, software, and related technologies.
- Utilize systems management tools to support endpoint imaging, operating system deployment, patch management, software distribution, remote management, reporting, hardware and software inventory, asset management, licensing, settings enforcement, and configuration management.
- Analyze, diagnose, and isolate technical problems and implement solutions to resolve system issues.
- Develop, test, implement, and maintain Group Policy configurations to support the University’s computing environment.
- Monitor and maintain system availability, data integrity, security, and performance.
- Develop and maintain technical documentation, white papers, decision documents, deployment procedures, and other documentation for technical staff, end users, and managers.
- Monitor system capacity and performance and participate in disaster recovery planning and execution.
- Provide senior-level technical support as part of the after-hours standby support program.
- Participate in, facilitate, and lead special projects and provide technical assistance on major or complex initiatives.
- Collaborate with technicians, system administrators, vendors, and other University departments in the design, implementation, and maintenance of technology systems.
- Provide training and technical information to employees and support staff regarding assigned computing systems, software, capabilities, and policies.
- Evaluate vendor-supplied hardware and software solutions to support technology acquisitions and upgrades.
- Apply vendor and industry practices related to information security, risk management, and regulatory compliance.
- Support the implementation and enforcement of University technology standards and policies.
Benefits
- health, dental, and vision insurance
- health expense accounts with generous employer contributions
- Employer-paid life insurance
- long-term disability insurance
- various additional voluntary insurance plans
- Paid time off, including vacation and sick
- ten paid holidays
- One paid discretionary day
- paid time off for bereavement, jury duty, military service, and parental leave
- A retirement program with a generous employer contribution
- additional voluntary retirement programs (457 or 403b)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
