Endoscopy Triage Nurse Faulkner

Mass General Brigham•Jamaica Plain, MA

2d•Hybrid

About The Position

The Registered Nurse is a professional nurse registered in Massachusetts who is responsible and accountable for planning and providing patient care for assigned patients in accordance with Nursing Standards of Care as set forth in the Nursing Department's Clinical Practice Manual. The registered nurse demonstrates initiative, knowledge and clinical skills in caring for the patient with complex needs. The Registered Nurse demonstrates the ability to effectively manage patients by assuming full responsibility for the assessment, plan, implementation and evaluation of patient care and is directly responsible to a designated Nursing Director, or supervisor. Assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. The Triage Nurse plays a key leadership role in supporting the endoscopy center to optimize patient throughput. This position is approximately 90% triage-based—providing phone triage, in-basket messaging, and on-demand patient communication for upcoming procedures—and 10% on-site at our Endoscopy location for patient-facing or hands-on clinical support as needed. The Triage RN manages patient interactions via telephone and electronic messaging, offering clinical advice in accordance with established protocols and ensuring appropriate care coordination for pre-procedural and post-procedural concerns. Topics may include booking inquiries, preparation questions, pre-procedure medication instructions, post-discharge follow-up, and test result discussions. The ideal candidate will demonstrate strong GI knowledge and experience, adaptability, and the ability to work both autonomously and as part of an interdisciplinary team. Familiarity with endoscopy scheduling, procedural workflows, and triage best practices is essential. The successful candidate will also bring flexibility and problem-solving skills to support coverage during staff absences, leaves, and vacancies—ensuring continuity of care and operational efficiency. This position offers an opportunity to practice to the top of one’s licensure while helping shape a dynamic and evolving role within our procedural nursing team.

Requirements

Bachelor's Degree Nursing required
Massachusetts Registered Nurse License required
BLS and ACLS required
Minimum of 2 years of recent clinical endoscopy experience required (within the last 2 years)
The RN must show evidence of the basic analytic thinking necessary to care for a group of patients.
Must demonstrate observational skills and the ability to set priorities.
Must be able to function under stress with good interpersonal and communication skills.
Must demonstrate effective skills in applying hospital standards in area of service, teamwork, communication, respect for others, and time/priority management.

Nice To Haves

Prior experience performing triage in the endoscopy setting or pre-procedure evaluation clinic preferred
Proven charge nurse or resource nurse experience in an Endoscopy setting within the last 6 months preferred
Demonstrated ability to develop and refine workflows to maintain alignment with evolving Mass General Brigham (MGB) models and best practices

Responsibilities

Triage clinical questions and concerns received via telephone calls and in-basket messaging.
Provide clinical guidance, education, and support to patients based on assessment findings and established evidence-based protocols.
Coordinate patient care by collaborating with the scheduling team to ensure appropriate booking and preparation for endoscopic procedures.
Partner with physicians, advanced practice providers, and interdisciplinary team members to promote seamless communication and continuity of care.
Participate in the development and implementation of individualized care plans to optimize patient outcomes and procedural readiness.
Maintain thorough and timely documentation of patient encounters and communications in accordance with institutional and regulatory standards.