Endoscopy Front Desk Administrative Secretary

Beth Israel Lahey Health•Woburn, MA

16d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions. Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As an Front Dest Administrative Secretary for our Endoscopy Center, you will be responsible for scheduling patient appointments and processing billing of patient charges while supporting the department in various clerical functions. You will need to be an enthusiastic team player with great customer service skills, have the ability to multi-task in addition to ability to work well with others. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements

High School Degree or GED
A minimum of 1 year of experience in a high volume customer service related position.
Enthusiastic team player with great customer service skills.
Ability to multi-task.
Ability to work well with others.

Nice To Haves

ECW and outlook experience helpful but not required.
Minimum of 3 years secretarial experience preferred.

Responsibilities

Provides general secretarial and clerical support for Hospital Departments.
Schedules patient appointments.
Processes billing of patient charges.
Supports the department in various clerical functions.
Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.