Endodontic Patient Coordinator
About The Position
"Treating people like family for over 43 years and creating an experience that exceeds an expectations" Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Endodontic Patient Coordinator to infuse new energy into our Front Desk team. With two locations one in the Gateway Plaza shopping center located in Patchogue and the Great South Bay shopping center located in West Babylon, NY. Both are welcoming and warm environments, intentionally designed to promote collaboration and foster creativity. The intention of this roll is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional. Why Babylon Dental Care? A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve. Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the whole heart professional you feel called to be. Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us. What you can expect: A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Endodontic Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Patient Coordinators have moved into roles as Front Desk Team Leads, Hygiene Coordinator Team Leads, or even Practice Administrators. We give plenty of support and we’re with you every step of the way! You start our BDC journey with a 15 day Global Training and your own Ambassador to walk you thru it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your roll as an Endodontic Patient Coordinator. What we will ask of you: Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky’s the limit! Our Front Desk department is very busy so we need someone who is: Reliable and team orientated. Out of the box thinker and collaborative to support our growth. Empathic and compassionate. High level of professional presence. Ability to multi-task in a fast paced environment. Open to learn all about technologies that will enhance our patient care and service. Self motivated, takes initiative without constant direction. Calm under pressure, strong communicator. We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Here’s an example of what an Endodontic Patient Coordinator might do in a day:
Requirements
- Reliable and team orientated.
- Out of the box thinker and collaborative to support our growth.
- Empathic and compassionate.
- High level of professional presence.
- Ability to multi-task in a fast paced environment.
- Open to learn all about technologies that will enhance our patient care and service.
- Self motivated, takes initiative without constant direction.
- Calm under pressure, strong communicator.
- We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients!
- 5 or more years experience in a dental front desk position.
- Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday.
- Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
- Excellent attention to detail and high follow thru.
- The ability to calculate percentages accurately and quickly using basic math skills. Comfortability in both.
- A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications.
- Outstanding teamwork skills and the ability work with a diverse group of people.
Nice To Haves
- Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software.
- Bi-lingual in English and Spanish welcomed.
Responsibilities
- Review with our patients the estimated fees for treatment after the Dentist/Endodontist has diagnosed and reviewed their options with them.
- Help patients better understand their dental insurance benefits with assistance from our billing department.
- Work with outside patient care financing companies to give our patients a wide range of financial options.
- Submit and track insurance pre-authorizations.
- Help collect payments and ensure financial policies are honored.
- Manage emails and online inquiries throughout the day.
- Professionally support and reassure anxious patients during the checkout process.
- Answer overflow calls routed from the Call Center when you are not assisting a patient and are available to take the call.
- Schedule follow-up appointments at checkout, making sure enough time is reserved for each patient’s treatment so Providers can stay focused on care.
- Participating/organizing and running direct team huddles for your Provider and the Assistants. Sharing huddle sheets daily with our Administrative team. Be open to collaboration and feedback.
- Train and support new team members when ready, contributing where you can add value.
- Follow up with patients who have not scheduled treatment. Ensure Doctors are conducting any patient calls after services are rendered.
- Encourage satisfied patients to leave reviews or refer others, sharing our referral program with our patients.
- Work collaboratively with the entire Practice to meet or exceed monthly goals.
- Generate and review reports, when directed.
- Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals.
- Become knowledgeable and be able to assist patients in joining our Dental Savings Program.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Wellness resources
- paid holidays
- personal time off
- sick time (as per NYS law)
- health insurance options available
- a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match
- Monthly team bonus opportunities
- Most benefits start after your probationary period of 90 days
- You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
