Endodontic Patient Coordinator

Babylon Dental Care•West Babylon, NY

6d•$28 - $30

About The Position

Endodontic Patient Coordinator "Treating people like family for over 43 years and creating an experience that exceeds an expectations" Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Endodontic Patient Coordinator to infuse new energy into our Front Desk team. With two locations one in the Gateway Plaza shopping center located in Patchogue and the Great South Bay shopping center located in West Babylon, NY. Both are welcoming and warm environments, intentionally designed to promote collaboration and foster creativity. The intention of this roll is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional. Why Babylon Dental Care? A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve. Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the whole heart professional you feel called to be. Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us. What you can expect: A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Endodontic Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Patient Coordinators have moved into roles as Front Desk Team Leads, Hygiene Coordinator Team Leads, or even Practice Administrators. We give plenty of support and we’re with you every step of the way! You start our BDC journey with a 15 day Global Training and your own Ambassador to walk you thru it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your roll as an Endodontic Patient Coordinator. At Babylon Dental Care , we don’t just strive for excellence—we redefine it. Our goal is to be a Category of One dental practice—where the patient experience is elevated to a level so exceptional that we stand apart from all other dental practices. This isn’t just a workplace; it’s a community where we challenge, support, and inspire each other to be the best versions of ourselves. We Don’t Just Hire Employees—We Invest in Careers Whether you’re starting at the front desk, assisting chairside, or managing patient relationships, we offer continuous training, leadership development, and mentorship to help you grow. OUR CORE VALUES TEAMWORK We create a culture of teamwork in which staff members willingly help one another reach their potential for the greater good of BDC and our patients. GROWTH MINDSET We foster an environment that welcomes and supports creativity and intelligence, allowing the individual and company to continually grow and improve. SERVING We are committed to serving our patients and one another with genuine respect in a warm and inviting atmosphere. QUALITY our focus is a commitment to excellence in all that we do resulting in superior quality of service. OVER DELIVER We are passionate about giving more in value to our patients, our community, and our practice that what we expect in return. ETHICAL We trust one another to be ethical and act with honesty and integrity at all times. FUN Smile, laugh, and bring positive energy to our jobs.

Requirements

Commitment to Babylon Dental Care and the patients we serve.
Teamwork and a willingness to learn every day!
Reliable and team orientated.
Out of the box thinker and collaborative to support our growth.
Empathic and compassionate.
High level of professional presence.
Ability to multi-task in a fast paced environment.
Open to learn all about technologies that will enhance our patient care and service.
Self motivated, takes initiative without constant direction.
Calm under pressure, strong communicator.
We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients!
Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory.
Ability and open to learn our dental software.
5 or more years experience in a dental front desk position.
Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday.
Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
Excellent attention to detail and high follow thru.
The ability to calculate percentages accurately and quickly using basic math skills.
A positive, friendly, and enthusiastic attitude.
Collaborative and comfortable in communications.
Outstanding teamwork skills and the ability work with a diverse group of people.
High school or equivalent (Required)

Nice To Haves

Bi-lingual in English and Spanish welcomed.
College degree optional

Responsibilities

Review with our patients the estimated fees for treatment after the Dentist/Endodontist has diagnosed and reviewed their options with them.
Help patients better understand their dental insurance benefits with assistance from our billing department.
Work with outside patient care financing companies to give our patients a wide range of financial options.
Submit and track insurance pre-authorizations.
Help collect payments and ensure financial policies are honored.
Manage emails and online inquiries throughout the day.
Professionally support and reassure anxious patients during the checkout process.
Answer overflow calls routed from the Call Center when you are not assisting a patient and are available to take the call.
Schedule follow-up appointments at checkout, making sure enough time is reserved for each patient’s treatment so Providers can stay focused on care.
Participating/organizing and running direct team huddles for your Provider and the Assistants.
Sharing huddle sheets daily with our Administrative team.
Be open to collaboration and feedback.
Train and support new team members when ready, contributing where you can add value.
Follow up with patients who have not scheduled treatment.
Ensure Doctors are conducting any patient calls after services are rendered.
Encourage satisfied patients to leave reviews or refer others, sharing our referral program with our patients.
Work collaboratively with the entire Practice to meet or exceed monthly goals.
Generate and review reports, when directed.
Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals.
Become knowledgeable and be able to assist patients in joining our Dental Savings Program.

Benefits

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Wellness resources
paid holidays
personal time off
sick time (as per NYS law)
health insurance options available
a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match
Monthly team bonus opportunities are extended