Endo Clinical Coordinator

Lightwave•Richmond, VA

20h•Onsite

About The Position

The Endo Clinical Coordinator (ECC) functions as one of the first lines of contact with the patient. The ECC must maintain a value of providing the highest level of service that incorporates active listening with an empathetic heart. This role directly supports the outcome of the patients visit and therefore, those in this role, are held to high standard of conduct. The Clinical Coordinator will report to the Practice Manager functioning within the hours allocated by their supervisor. The CC must adhere to the required dress code and wear provided name badge visible to the visitor or patient.

Requirements

The Clinical Coordinator requires the capability to always maintain tact and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members.
Communication related to a patient will encompass service excellence at the highest level without judgement.
Speak with a smile on your face
Address the patient using surnames, never using terms of endearment such as “honey” or “dear”
Look for a solution, if you cannot provide one, find the person who can
When speaking with the patient in person, use eye contact and active listening
Never engage in an argument with a patient
Never tell a patient they are wrong, even if they are
Use polite words like, “thank you”, “have a good day” or “we are so glad you selected CFCD”

Responsibilities

Speaks with a smile providing eye contact and welcoming demeanor
Responsible for performing all functions of the back office related to: Developing, coordinating, and maintaining a productive Clinical schedule
Team up with the PM to coordinate movement of patients through clinical rooms to maximize efficiency
Coordinate Doctor movements is support of efficient way/s to see patients without compromising quality
Responsible for ordering dental supplies to maintain appropriate inventory
Must maintain appropriate levels of dental supply inventory (e.g., over or under ordering)
Coordinate hygiene checks to maximize productivity and quality in treatment.
Keep the hygiene schedule on time
Partner with the PM to oversee the Lab Case system in direct support with producing tracking and accountable measures to ensure all cases are timely worked and closed
Complies with all processes and polices set forth by CFCD