End User Support Specialist

Agri Foods • Burnaby, BC

11h • CA$62,000 - CA$76,000 • Onsite

About The Position

We are looking for an End User Support Specialist to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training. This is a very exciting time for the IT Team as we continue to grow and expand! The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.

Requirements

• A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
• 3+ years experience in an IT help desk environment working directly with end-users
• 3+ years experience and strong knowledge of PC laptop and desktop hardware
• 3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook
• Hands-on experience in computer imaging and server administration
• Strong customer service and interpersonal skills
• Understand IT concepts, including systems administration, applications, IT security, etc.
• Network fundamental knowledge and experience troubleshooting networks
• Strong oral and written communication skills
• Effectively communicate technical and non-technical concepts to varied audiences
• Strong analytical skills, problems solving, organizational and an attention to detail
• Positive attitude and ability to stay calm under pressure
• Entrepreneurial spirit for start-up environments and a flexibility to changing needs
• Organized, efficient, multitasker and meet your deadlines

Nice To Haves

• MSCE or equivalent certification
• Experience with SaaS and Cloud business solutions
• Knowledge of Linux
• Bilingual: French

Responsibilities

• Work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed.
• Execute IT procurement for end-user software and hardware following corporate standards.
• Liaise with partners and system vendors to resolve end-user issues, being their technical advocate.
• Relentlessly pursue understanding new technology to advise the business on best practices and continuous improvements.
• Assist with IT admin tasks to help support the IT Team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree