End User Support Specialist

Fraza / Vitan Equipment•Canton Township, MI

55d

About The Position

We’re looking for a motivated and customer-focused End User Support Specialist to join our IT team. In this role, you’ll provide hands-on technical support to our employees, ensuring their systems and tools are running smoothly so they can stay productive. You’ll support a mix of office and field users, resolving technical issues, managing devices, and assisting with IT onboarding. This position requires travel to branch locations approximately 20% of the time to provide in-person support, assist with rollouts, and coordinate equipment setup.

Requirements

2+ years of experience in IT support, helpdesk, or desktop support role
Strong troubleshooting skills across Windows and Microsoft 365 environments
Experience with Active Directory, Entra ID, Intune, or other device management tools
Basic understanding of networking concepts (Wi-Fi, VPN, DNS, etc.)
Excellent communication and customer service skills
Ability to work independently, manage multiple priorities, and follow through

Nice To Haves

CompTIA A+, Network+, or similar certification

Responsibilities

Provide first- and second-level support for hardware, software, and networking issues
Respond to and resolve IT support requests via ticketing system, email, and phone
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Support user onboarding/offboarding (accounts, permissions, and equipment setup)
Assist with software deployments, system upgrades, and technology rollouts
Maintain accurate asset and inventory records
Document troubleshooting steps and create user-friendly guides or FAQs
Collaborate with other IT teams to escalate and resolve complex issues
Travel to branch and field locations for hands-on support and project work (approx. 20%)

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