End User Support Administrator II
Yamaha Corporation•Buena Park, CA
•$23 - $29•Onsite
About The Position
Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation. Purpose of Role Ensure Yamaha employees are able to do their work without technological barriers. This is a fully onsite role, requiring 5 days a week in our Buena Park, CA office.
Requirements
- Advanced knowledge of commonly used software, hardware, and applications
- Advanced troubleshooting skills and experience
- Demonstrated success providing customer service
- Proficient in MS Office applications
- Hands on enterprise computing support experience
- Experience with IT Help Desk platforms
- Proficient in Windows 11 and/or Mac OC administration and troubleshooting
Nice To Haves
- Contact Center system & Script Administration
- 2+ years of IT end user voice and computing support experience
Responsibilities
- First level end user voice and computer support
- Conference room equipment configuration & support
- UC support & billing; monitor contract renewal timing
- Liaise between users and IT to manage leases and computer deployments
- Voice system admin support & reporting
- Computer/Mobile device management
Benefits
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
- We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
