End User Support Administrator III
About The Position
Purpose of Role Ensure Yamaha employees are able to do their work without technological barriers. This is a fully onsite role, requiring 5 days a week in our Buena Park, CA office. Key Accountabilities Include • Ensure Messaging & Collaboration (M&C) technologies are operating properly • Ensure alternative M&C solutions are identified and communicated to the business when specific requests are not possible • Ensure resolution and/or escalation of request in a timely manner • Ensure positive end user experience • Ensure computer standards are adhered to and leases are returned in full and on time • Ensure compliance with audit requirements
Requirements
- Advanced knowledge of commonly used software, hardware, and applications
- Advanced troubleshooting skills and experience
- Progressive success providing customer service and with IT Help Desk Platforms
- Proficient in MS Office applications; proficient in Widows 11 and/or Mac OC administration and troubleshooting
- Demonstrated success with computing support experience
- Basic network and UC knowledge
- Expert in desktop OS support
Nice To Haves
- Contact center system & Script Administration
- 3+ years of IT end user voice and computing support
- A+ Certification
Responsibilities
- First level end user voice and computer support
- Conference room equipment configuration & support
- UC support & billing; review UC contracts for technical accuracy
- Liaise between users and IT to manage leases and computer deployments
- Voice system admin support & reporting
- Computer/Mobile device management
- Create, test, and develop current Windows and Mac workstation images
Benefits
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
- We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
