End User Service Support Technician Contract

Diasorin • Austin, TX

13d • Onsite

About The Position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Requirements

• College Degree or equivalent experience of at least 1 years
• Specialization: Scientific/Technical/Computer Science or equivalent
• At least 1+ years of relevant experience.
• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability to maintain printers & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
• English (proficiency)

Nice To Haves

• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with the FreshService ticketing system is a plus
• Good interpersonal skills
• Operational independence
• Collaborative mindset
• Time and priority management
• Ability to analyze and problem solve
• Technology enthusiast

Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office

Benefits

• Equal opportunity employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status
• Will not be discriminated against on the basis of disability
• Verification of identity and eligibility to work in the United States and Canada
• Completion of required employment eligibility verification document form upon hire
• Reasonable accommodations for qualified individuals with disabilities
• Pre-employment background check and drug screen, subject to applicable laws and regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree