End-User Computing Senior Engineer

Farm Credit Services of America•Austin, TX

3d•Hybrid

About The Position

The End-User Computing Senior Engineer is responsible for the architecture, design, implementation, support, and continuous improvement of the Bank's End-User Computing (EUC) environment. This role serves as a senior technical resource for enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, mobile device management, and related end-user services. Working as part of the Information Technology team, the End-User Computing Senior Engineer partners closely with Customer Support, Infrastructure Services, Information Security, and other technology teams to deliver secure, reliable, and scalable end-user computing solutions. The role provides advanced engineering expertise, resolves complex infrastructure issues, develops automation solutions, and contributes to the strategic direction of the Bank's workplace technology environment. The position focuses on designing, optimizing, and maintaining modern end-user computing platforms that support business operations while maintaining high standards of security, performance, and user experience. The Senior Engineer leverages deep technical knowledge, industry best practices, and emerging technologies to enhance service delivery, streamline operational processes, and support the Bank's long-term technology objectives. Operating with a high degree of independence and technical leadership, the End-User Computing Senior Engineer influences technology decisions, mentors team members, identifies opportunities for improvement, and helps drive the roadmap for end-user technology solutions throughout the organization.

Requirements

Associate's degree, technical school certification, or equivalent technical experience.
Professional certifications in Microsoft, Omnissa, VMware, or related technologies.
Four (4) to seven (7) years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar technology role. Alternatively, one applicable certification plus three (3) additional years of relevant experience.
Experience administering enterprise Windows environments, desktop infrastructure, and endpoint management platforms.
Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose and resolve complex technical issues.
Experience supporting enterprise endpoint technologies, desktop operating systems, mobile devices, and end-user productivity platforms.
Strong verbal and written communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
Ability to manage multiple priorities while maintaining a high degree of accuracy, accountability, and customer service.
Demonstrated ability to work independently while successfully collaborating with cross-functional technology teams.
Demonstrated technical leadership skills, including mentoring, knowledge sharing, and influencing technology decisions.
Commitment to operational excellence, continuous improvement, and delivering secure, reliable technology solutions.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Expert-level knowledge in two or more End-User Computing disciplines, including virtual desktop infrastructure, Windows management, endpoint management, or mobile device management.
Advanced PowerShell scripting experience and developing enterprise automation solutions.
Experience implementing CI/CD pipelines and Infrastructure as Code (IaC) practices for EUC platforms.
Experience designing and supporting high availability, resiliency, and disaster recovery solutions.
Strong knowledge of Microsoft Windows security practices, including patching, hardening, vulnerability management, and anti-malware controls.
Experience supporting Windows 11, Microsoft 365 applications, and modern workplace technologies in enterprise environments.
Experience supporting Windows Autopilot, device provisioning, and modern desktop deployment methodologies.
Experience supporting cloud computing platforms, including Microsoft Azure and Azure Virtual Desktop environments.
Experience with Digital Employee Experience (DEX) monitoring solutions such as ControlUp.
Experience supporting collaboration and conferencing technologies, including Microsoft Teams Rooms, Cisco Webex, and related platforms.
Experience working within regulated financial services, banking, or highly controlled technology environments.

Responsibilities

Monitor and maintain the health, performance, and availability of servers and infrastructure supporting enterprise EUC services.
Perform advanced troubleshooting, root cause analysis, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
Provide third-tier technical support and technical leadership for Customer Support and other EUC team members.
Design and implement solutions that strengthen system reliability, scalability, and operational efficiency.
Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
Develop, maintain, and improve technical documentation, standards, architecture diagrams, and operational procedures.
Diagnose complex infrastructure issues and design effective technical solutions to address business and operational needs.
Design, build, and maintain advanced automation solutions that reduce manual effort and improve service delivery.
Participate in the planning, architecture, design, implementation, and lifecycle management of EUC technologies and services.
Research emerging technologies, industry trends, and vendor solutions to support innovation and long-term roadmap development.
Evaluate, test, and recommend new products, tools, and processes that improve end-user computing capabilities and reliability.
Track work requests, operational activities, incidents, projects, and service improvements through the Bank's IT service management processes.
Communicate infrastructure updates, maintenance activities, technology changes, and project status to management, support teams, and end users as appropriate.
Collaborate with Information Security, Infrastructure Services, and application teams to support strategic technology initiatives, compliance requirements, and continuous improvement efforts.
Provide technical mentoring, knowledge sharing, and guidance to engineers, administrators, and support staff across the IT organization.

Benefits

Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution.
Long-term disability and life insurance.
Vacation leave, sick leave, and paid holidays.
Fertility benefit and parental leave plan.
Up to two days per year to volunteer in local community organizations, services, or events.
Ongoing professional-development opportunities.
Generous tuition-reimbursement program.
Physical fitness incentive plan.
Employer matching gifts program.