End User Computing (EUC) Administrator
About The Position
Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals. Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups. Support operating system updates and patching for end-user devices, including application packaging, testing, and maintaining compatibility across updates. Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments. Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability. Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams. Partner with Network, Security, Server, and other IT teams to resolve device-related issues. Support end-user audiovisual (AV) solutions and participate in AV-related projects, including vendor coordination and device deployment. Participate in an on-call rotation to support after-hours incidents impacting manufacturing operations and business users.
Requirements
- Experience supporting end-user devices and operating systems in an enterprise IT environment
- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
- Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
- Clear communication skills and a strong customer-service mindset
Nice To Haves
- Experience supporting devices in manufacturing or operational environments
- Experience with application packaging or endpoint configuration management
- Exposure to Active Directory or Entra ID
- Basic familiarity with scripting or automation (e.g., PowerShell)
- Associate degree in IT or related field, or equivalent hands-on experience
Responsibilities
- Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
- Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
- Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
- Support operating system updates and patching for end-user devices, including application packaging, testing, and maintaining compatibility across updates
- Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
- Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
- Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
- Partner with Network, Security, Server, and other IT teams to resolve device-related issues
- Support end-user audiovisual (AV) solutions and participate in AV-related projects, including vendor coordination and device deployment
- Participate in an on-call rotation to support after-hours incidents impacting manufacturing operations and business users
Benefits
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401(K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
