End User Computing Engineer

Denver Health and Hospital Authority•Denver, CO

3d•Onsite

About The Position

We are recruiting for a mission-driven End User Computing Engineer to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. The End User Computing (EUC) Engineer is responsible for designing, supporting, maintaining, and optimizing the hospital's end user computing environment to ensure clinicians, staff, and administrators have reliable and secure access to technology resources. This role provides advanced technical support for endpoint devices, operating systems, applications, and mobility solutions, with a strong focus on delivering a stable, compliant, and user-friendly experience in a healthcare setting. The Engineer partners closely with clinical and non-clinical teams to address technology needs, troubleshoot complex issues, and contribute to projects that enhance patient care through technology.

Requirements

Bachelor's Degree Information Technology, Computer Science, or related field required; equivalent work experience accepted in lieu of degree.
7-9 years of IT experience with at least 5 years focused on end user computing required.
Proficiency in Microsoft 365, Windows Operating Systems, Intune, SCCM, Active Directory, Group Policy.
Experience with mobile device management (MDM/MAM), such as Intune, JAMF or Citrix XenMobile.
Familiarity with clinical workflows and healthcare endpoint technologies.
Strong troubleshooting skills in hardware, OS, and application environments.

Responsibilities

Build, configure, and deploy desktops, laptops, tablets, thin clients, and mobile devices using enterprise imaging and management tools.
Ensure devices meet hospital security, compliance, and operational standards prior to release.
Provide Tier II/III support for escalated incidents, service requests, and problem management activities.
Troubleshoot complex hardware, software, and peripheral issues in clinical and administrative environments.
Partner with EUC Support and Help Desk teams to ensure resolution and knowledge transfer.
Administer and support Microsoft 365, Intune, SCCM, and other enterprise endpoint management solutions.
Package, test, and deploy applications, patches, and updates to the endpoint environment.
Maintain and optimize Group Policy Objects (GPOs), login scripts, and device configurations.
Support clinical workstations, Workstations on Wheels (WoWs), printers, and medical-grade peripherals.
Collaborate with clinical application teams (e.g., Epic Analysts, Nursing Informatics, Clin. Apps) to ensure endpoint compatibility, performance, and workflow support.
Enforce endpoint security policies, including encryption, endpoint detection and response (EDR), conditional access, and mobile device management.
Participate in vulnerability remediation, patch management, and compliance reporting activities.
Support HIPAA and other regulatory requirements by ensuring endpoint security and data protection measures.
Contribute to enterprise IT projects such as operating system upgrades, device lifecycle refreshes, and mobility initiatives.
Assist with design, testing, and rollout of new endpoint standards, technologies, and configurations.
Document project deliverables, lessons learned, and standard operating procedures.
Develop and maintain technical documentation, standard operating procedures, and knowledge base articles.
Provide technical training and guidance to junior staff and end users as needed.
Monitor system performance, identify recurring issues, and recommend solutions to improve reliability and efficiency.
Stay current with emerging EUC technologies, industry best practices, and healthcare IT trends.

Benefits

Generous paid time off
Fully paid parental leave
Exceptional retirement contributions
Comprehensive health coverage
Nationally recognized well-being programs
Tuition assistance
Career advancement pathways
Professional development
Meaningful financial advantages
Loan forgiveness eligibility
Employer contributions
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer