End-User Asset Management Administrator

Infosys•Phoenix, AZ

16d

About The Position

Infosys is seeking an End-User Asset Management. This role requires Project Management and Asset Management, specializing in planning, execution, and optimization of IT infrastructure and enterprise solutions. Demonstrated ability to manage end-to-end project lifecycles, ensuring timely delivery within scope and budget. Skilled in risk management and stakeholdermunication to drive operational efficiency. Expertise in asset lifecycle management, including procurement, deployment, tracking, andpliance, ensuring cost-effective utilization of resources. Adept at collaborating with cross-functional teams and leveraging tools such as ServiceNow, MS Project, and ITIL frameworks to streamline processes and deliver measurable business oues.

Requirements

Candidate must be located withinmuting distance of Memphis, TN or Richardson, TX or Hartford, CT or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience.
At least 4 years of experience in Asset Management and Project Management, with expertise in IT infrastructure and lifecycle management.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are wee to . Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

Strongmunication and interpersonal skills
Customer Service Orientation
Problem-solving and analytical thinking
Strong attention to detail and outstanding analytical and Problem-solving skills.

Responsibilities

Manage theplete device lifecycle and maintain accurate asset information in the IT Asset Management tool.
Provide support for end-user queries and tickets related to asset management.
Oversee the procurement and disposal lifecycle of IT assets.
Collaborate with the customer's third-party vendor for IT disposal:
Monitor device disposal and ensure proper retirement in the IT Asset Management tool.
Work with Regional Support teams to record and update device data across the IT estate in appropriate systems, ensuring data accuracy andpliance.
Partner with suppliers to maintain data integrity and support audits by providing local site assistance.
Review invoices from IT asset disposal vendors to reconcile billing, confirm revenue credits, and report discrepancies to the customer.
Monitor, track, and report on lost and stolen devices.
Act as the financial point of contact for procuring IT asset disposal services.
Conduct surveys and gather feedback on vendor performance to drive continuous improvement.
Research and rmend improvements to enhance disposal services and reduce program costs.
Perform physical disposal of assets when required.
Collaborate with IT Regional Support for hands-on assistance and feedback to improve vendor services.