End-User Computing & IT Support Administrator
About The Position
Overview: SageSure is assisting one of its independent insurance carrier partner Valence. The End-User Computing & IT Support Administrator is responsible for providing frontline and Tier 2 support to a fully remote workforce operating in a cloud-only environment. This role focuses on user experience, endpoint support, identity access, and day-to-day operational support across Microsoft 365 and related security platforms. This position plays a critical role in ensuring employees can work securely, efficiently, and without disruption. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting users in a modern, SaaS-based environment.
Requirements
- 2–4 years of experience in IT support, desktop support, or end-user computing roles
- Strong working knowledge of Windows 10/11 and Microsoft 365 applications
- Familiarity with Entra ID (Azure AD) and cloud-based user administration
- Experience supporting devices managed by Microsoft Intune
- Ability to troubleshoot hardware, software, identity, and connectivity issues
- Experience supporting remote or distributed workforces
- Strong communication skills and a customer-first mindset
- Ability to work independently while following documented procedures
Nice To Haves
- Experience in a cloud-only or Azure-first environment
- Familiarity with security tools such as Zscaler, CrowdStrike, Proofpoint, and Qualys
- Experience assisting with device migrations or tenant transitions
- IT certifications
- Experience working in regulated or security-focused environments
Responsibilities
- Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
- Support users across Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online
- Assist with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and access troubleshooting
- Provision and support endpoints using Microsoft Intune, including: Device enrollment and Autopilot support Compliance policies and security baselines Application installation and troubleshooting
- Support remote users in a zero-trust environment, including: Zscaler connectivity and access issues CrowdStrike agent health and user impact troubleshooting Proofpoint quarantine, phishing reports, and email delivery issues
- Assist users with MFA, Conditional Access, and authentication issues
- Support onboarding and offboarding processes for employees, including device setup and access validation
- Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
- Document solutions and contribute to internal knowledge bases and support documentation
- Maintain a high level of customer service while managing multiple requests and priorities
Benefits
- SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
