IT End User Computing Engineer

ITW•Glenview, IL

About The Position

Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on developing innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for our innovative products. ITW’s differentiated business model comprises unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW—and key to our longevity and strong performance. ITW’s products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution. ITW (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. and employs ~44,000 people operating in 51 countries. Our headquarters are in Glenview, IL. include a fitness center at no cost to the employees, a cafe, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are just a block away from the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities. More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/ The End User Computing Engineer maintains the reliability and security of ITW’s corporate endpoints (laptops, desktops, tablets) by providing 2nd/3rd‑level support, administering endpoint configuration and security controls, and executing software packaging and deployment. The role monitors device health, remediates vulnerabilities, and supports rollout activities including pre‑configuration, staging, and shipment. This engineer troubleshoots collaboration and facilities technologies—such as Teams Rooms A/V, badge access, cameras, and door systems—integrating platforms (e.g., CCURE and ExacqVision) to improve alerting and response. The position partners with vendors and internal teams, documents plans for upgrades, learns new systems quickly (e.g., Wattstopper lighting, AI Door Phone), and occasionally works outside normal hours to support global offices.

Requirements

Bachelor’s degree in computer science, information technology, or relevant field preferred
2+ years IT experience supporting end user devices in a corporate IT environment
Familiarity with enterprise endpoint management, asset/patch deployment, and vulnerability mitigation
Experience with Microsoft Windows 10/11, Intune, Microsoft 365, Active Directory, and Group Policy
Exposure to application packaging and deployment tools

Nice To Haves

Experience with physical security systems (badge access, cameras) and conference room A/V preferred

Responsibilities

Provide 2nd/3rd level support for escalated tickets and issues related to end user devices
Maintain day-to-day operation of systems, ensuring devices are current and protected
Monitor device health and remediate deviations or vulnerabilities
Assist with end user device deployments, including pre-configuration, staging, and shipment
Package and deploy software applications, updates, and configuration settings
Support and administer endpoint security tools (e.g., AutoElevate, browser hardening policies)
Troubleshoot and resolve issues across conference room A/V, badge access, camera, and door systems
Integrate and configure physical security platforms (e.g., CCURE, ExacqVision) for event alerts and monitoring
Perform break/fix work for conference room technology, replacing hardware as needed to minimize downtime
Collaborate on planning and documentation for technology upgrades (e.g., Teams Room installations)
Work with vendors and internal teams to resolve technical issues and implement solutions
Address post-upgrade issues for any of the Building Automation Systems (e.g., Wattstopper lighting, AI Door Phone)
Maintain positive team relationships and adapt to changing environments and workflows
Occasionally work outside normal business hours to support global offices