Enablement Program Manager (RemoteUSA62926)

RealManage•Plano, TX

3d•$120,000 - $140,000•Remote

About The Position

We are a tech-enabled HOA management company in the middle of a meaningful transformation. Our Community Managers are expanding their portfolios, we are integrating acquired companies across multiple regions, and we are rolling out new platform capabilities that change how the field operates day to day. This company is moving fast. We are expanding Community Manager portfolios, integrating acquired companies, and asking the field to adopt new tools and workflows. The operations org is being built to support all of that — and this role is at the center of making it work. The person who takes this role will have real ownership, visible impact, and a direct line to leadership. It is a rare opportunity to build something from scratch at a company that is growing. The Enablement Program Manager is the person who makes that land. This is not a training coordinator role and it is not a project administrator role. This person runs structured programs, writes the communications that prepare the field for change, and measures whether adoption is happening. They are the connective tissue between strategy and execution in the field. This role owns strategic, time-bound initiatives from planning through implementation, adoption, stabilization, and transition to operational ownership. The role is not responsible for long-term operational governance, compliance, audits, or recurring operational management following transition. This role reports to the Director of Program Management and works closely with the VP of Training and Enablement, Regional Presidents, and Community Managers across all markets.

Requirements

5–7 years managing field-facing programs in a distributed, multi-region organization - not project support or coordination but owning projects end-to-end.
Strong written communications skills - you write for the person in the field, not for a boardroom
Structured thinking - you break complex programs into clear workplans with owners and dates
Comfort holding multiple workstreams simultaneously without losing track of any of them
Experience in a tech-enabled services or property management environment is a plus
US Based & Ability to work in the United States without sponsorship
Education - Bachelor's degree
Ability to travel as needed
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

You are A utility player - you can write a change narrative in the morning and update a program tracker in the afternoon
Naturally organized but not rigid - you build the structure the team needs without being asked and without over-engineering it
A strong communicator in both directions - you can simplify complex messages and surface field reality upward
Comfortable with ambiguity and building structure where none exists yet
Self-directed and remote-ready - you do not need daily oversight to stay on track
Empathetic to the field - you understand that change is hard and you design programs accordingly

Responsibilities

Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios
Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones
Track field readiness and adoption metrics across all regions, surfacing blockers early
Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers
Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations.
Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training
Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff
Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out
Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not
Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership
Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs
Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement.
Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks
Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria.
Prepare status reports and program updates for the Director and Head of Operations
Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership.
Monitor leading indicators of adoption resistance and escalate early
Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership.