Enablement Manager

RedTeam Software

1d•Remote

About The Position

At RedTeam, we don't just serve the construction industry—we're part of it. Our team is made up of professionals who understand the unique challenges and demands of construction because we've been there ourselves. We take pride in our deep-rooted industry expertise, and we're committed to sharing that knowledge with our clients and teams alike. As our Enablement Manager, you’ll play a pivotal role in transferring this expertise, ensuring our training resources and internal programs not only reflect our commitment to authenticity but also empower others to master the industry. You'll be at the forefront of helping both our clients and employees leverage our tools to their fullest potential, driving success through practical, real-world solutions.

Requirements

7+ years of experience in a SaaS environment, with a focus on enablement, training, or product education.
Experience with learning and development, adult learning strategy, or instructional design
Deep knowledge of SaaS products, preferably in the construction technology industry.
Strong project management skills, with the ability to manage multiple initiatives simultaneously.
Excellent communication and presentation skills, with experience delivering training to diverse audiences.
Proven ability to work cross-functionally, collaborating with Product, Marketing, Sales, and Customer Success teams.
Ability to adapt to a constantly evolving environment, re-prioritizing work as situations change and needs arise
Experience developing and maintaining training materials, including written content, video, and live training sessions.
Experience managing a Learning Management System (LMS) and leveraging it to deliver and track training.
Experience managing a help center library and keeping help center content up to date
Data-driven mindset with the ability to analyze and report on program effectiveness.
Self-motivated, proactive, and able to work independently with minimal supervision.
Passion for teaching and enabling others, with a commitment to continuous improvement

Nice To Haves

Skilljar certification preferred
Intercom experience preferred

Responsibilities

Develop, manage, and continuously improve client-facing training resources, including webinars, help center articles, training videos, and best practice guides.
Audit existing internal documentation, SOPs, and resources to identify gaps, inconsistencies, and outdated content.
Oversee our Skilljar Learning Management System (LMS), ensuring it is effectively utilized to deliver training resources and track learner progress.
Collaborate with Product, Engineering, and Marketing teams to ensure alignment and effectiveness of enablement materials, to include new feature updates
Design and deliver internal enablement programs, including LMS courses, release readiness trainings, playbooks, and process guides to equip internal teams with the knowledge and skills needed to support our clients
Build and maintain a comprehensive process for managing and updating client training resources, ensuring they are current, relevant, and easily accessible.
Help the organization master industry knowledge and workflows cross-functionally, enabling teams to better serve clients and contribute to overall business success.
Conduct regular audits of training materials and processes to identify gaps and opportunities for improvement.
Partner with Customer Success and Sales teams to align enablement efforts with customer needs and business goals.
Measure and report on the effectiveness of enablement programs, using data to drive continuous improvement.
Facilitate cross-functional collaboration to ensure that enablement resources are integrated with product updates and marketing campaigns.
Stay informed on industry trends and best practices to ensure RedTeam’s enablement programs remain cutting-edge and effective.