Enablement Manager II

Yext•New York, NY

About The Position

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! About the Role Yext is seeking an Enablement Manager to support the development and delivery of onboarding and continuous enablement programs for our Customer Success Managers. This role is an experienced, hands-on IC responsible for executing training programs, building content, and partnering across teams to ensure CSMs have the skills, tools, and knowledge to drive customer outcomes, renewals, and expansion. You will manage enablement projects end-to-end — from needs assessment through content creation, delivery, and measurement — while working closely with Enablement leadership to translate strategy into scalable programs. This role requires strong collaboration, structured communication, and the ability to influence without authority across CS, PMM, RevOps, Sales, and Support. As this Enablement Manager, you will play a key role in enhancing how our CSMs deliver value to customers, execute renewal and expansion strategies, and contribute to long-term customer success.

Requirements

8+ years in Customer Success, Enablement, or customer-facing SaaS roles (CSM, CS Ops, Sales, or Support).
Solid understanding of the SaaS customer lifecycle, renewals, and expansion motions.
Experience creating and delivering training content for customer-facing teams.
Strong communication, facilitation, and project management skills.
Ability to work independently, manage multiple workstreams, and influence cross-functionally.

Nice To Haves

Familiarity with Salesforce, Seismic, and LMS platforms is a plus.

Responsibilities

Support the development and delivery of onboarding for new CSMs.
Build training content on renewal fundamentals, customer outcomes, and product value.
Deliver role-based enablement sessions (live, virtual, and asynchronous).
Develop scenario-based learning, light certifications, and practical exercises.
Reinforce skills through microlearning, office hours, and CSM community sessions.
Partner with CS Ops to incorporate dashboards, account planning tools, and health score usage into enablement.
Work with PMM to convert product updates into CSM-ready messaging and customer value narratives.
Coordinate with Sales and Support to ensure clear, consistent renewal and expansion handoffs.
Maintain strong relationships with CS Managers and ICs to gather insights and refine programs.
Maintain CSM enablement materials in Seismic/LMS, ensuring accuracy and easy discoverability.
Update and organize customer-facing resources (ROI materials, decks, case studies).
Work with Enablement Ops to support content release timing and distribution.
Build job aids, checklists, and playbooks that support daily CSM workflows.
Track program engagement, content usage, onboarding progress, and basic performance indicators.
Collect feedback from CSMs and CS leaders to inform program improvements.
Share insights and recommendations with the Senior CSM Enablement Manager or Director.
Support the creation of reports that show the contribution of enablement to retention and customer outcomes.

Benefits

comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.
equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets

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