Enablement & Learning Analyst

Felix Technologies

22h•Hybrid

About The Position

At Félix Pago, we are looking for a Enablement & Learning Analyst to join our Learning & Development team, with a primary focus on Continuous Learning and Upskilling. This role is ideal for someone with a background in Education or Instructional Design, strong project management skills, and a data-driven mindset who wants to grow within an expanding Learning & Development team.

Requirements

Background in Education, Educational Sciences, Instructional Design, Educational Technology, Pedagogy, or related fields.
2+ years of experience in Instructional Design, L&D, or educational projects, preferably in Fintech, Customer Support, or BPO environments.
Experience coordinating projects and managing multiple priorities and stakeholders.
Strong analytical skills and ability to understand and work with KPIs and performance data.
Experience designing learning materials, assessments, microlearning, or digital learning experiences.
Strong organizational, written, and verbal communication skills.
Proactive and continuous-improvement mindset, with the ability to identify opportunities and propose solutions.
Hands-on experience administering Learning Management Systems (Absorb LMS is a strong plus) and creating digital learning content.
Interest in growing professionally within an expanding Learning & Development team.

Nice To Haves

Experience leveraging AI tools for rapid content creation, assessment generation, and instructional design.
Experience working with QA, Customer Support, Operations, BPO, fintech, or high-growth environments.
Equivalent competencies in any of the above will also be considered.

Responsibilities

Design engaging and effective learning experiences using Instructional Design and adult learning principles.
Coordinate and execute Upskilling programs, managing the process from planning and stakeholder coordination through training, assessment, and completion.
Execute and continuously improve Continuous Learning initiatives, including weekly training tests, microlearning courses, assessments, and other reinforcement activities.
Create and maintain training materials, assessments, simulations, learning paths, and digital learning content.
Partner with QA and Operations in weekly feedback loops to identify root causes of operational defects and deploy immediate remediation modules.
Monitor Learning and operational KPIs, including Knowledge Retention, completion, assessment results, and QA performance after training.
Analyze results and learner feedback to identify opportunities and propose improvements to existing learning programs.
Manage learning projects, timelines, deliverables, and coordination with relevant stakeholders.
Support the implementation and use of the LMS for Continuous Learning and Upskilling initiatives.