Enablement Business Analyst

Ryder Supply Chain Solutions•USA - Remote FL, FL

22h•$65,000 - $70,000•Onsite

About The Position

The Business Analyst I plays a critical role in performing new product implementations for Ryder's new and existing customer sites. This will require superior attention to detail and communication skills to effectively gather business and user requirements and transform those into reliable and accurate data collection, reporting, and insights for Ryder's analytics platform. This position will have a direct impact on Ryder's business by enabling our operations team to run our customer locations as efficiently and effectively as possible.

Requirements

Bachelor's degree required in a technical field such as Computer Science, Information Technology, or Engineering.
0 to One (1) year experience as a business analyst or related experience. Internships or Co-Op are applicable required.
Knowledge SQL databases and PowerBi intermediate required.

Nice To Haves

0 to One (1) year Experience working in or with manufacturing, logistics, and/or operations considered a plus preferred.

Responsibilities

Support the standard implementation process for the analytics platform for new and existing Ryder customers.
Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI’s, operational data, and user interface requirements.
Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.
Develop PowerBi dashboards by understanding business needs, interpreting data, and transforming into usable visualizations to drive business decisions
Work closely and effectively communicate with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management
Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction
Support initiatives to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience
Proactively address customer issues, modifications, and enhancements for existing accounts.
Addresses day-to-day implementation and customer site support issues and fixes.
Provide support to additional product development and business projects as needed.
Performs other duties as assigned.