EMS - Full Time (Shifts Vary)

Oaklawn•Hot Springs, AR

4d•Onsite

About The Position

Oaklawn is seeking a talented individual to join their EMS team. The EMS team is responsible for ensuring the safety and security of guests, team members, and company assets. This role involves providing a variety of security functions, including checking IDs, providing escorts, controlling access to restricted areas, and responding to non-medical security incidents. Additionally, the EMS team responds to all medical calls for both external and internal guests, delivering excellent guest service in accordance with Oaklawn's Core Values and Standards of Behavior.

Requirements

Must be at least 21 years of age.
High School diploma or GED
Must have current Arkansas CPR and EMT licensing and certificates
At least 1-year EMS experience preferred
1+ year security or similar experience preferred
Guest service experience is a must
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to maintain a calm, professional and friendly demeanor in all situations.
Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly.
Ability to use a hand-held radio for communications.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

At least 1-year EMS experience
1+ year security or similar experience

Responsibilities

Monitor activity in the gaming areas
Offer escorts and assist guests with general questions and needs
Act as an ambassador for OJC, providing the highest standard in guest service as well as guest and team member safety
Attends emergency and non-emergency medical requests as they arise, renders on-site assistance to patients as required
Performs or assists in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocol and procedure
Prepares or assists in the preparation of patients for transport, communicates with medical personnel to ensure proper transmission of all necessary information.
Inspects emergency medical equipment to ensure serviceability and compliance with safety and infection control regulations and standards
Performs daily duties and other miscellaneous job-related duties as assigned
Promptly and professionally respond to all calls and administer appropriate emergency medical care within scope of EMT training and certification.
Obtain full medical history when possible in order to assess proper regimen of care.
Accurately and timely complete full reports of each incident of care provided and send to appropriate internal personnel.
Accurately maintain guest and team member medical records in accordance with HIPAA and other privacy standards.
Check for and report safety hazards.
Have a complete knowledge of all OJC events and promotional activities.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.
Comply with all policies, procedures and regulations established by OJC, Arkansas, and department
Maintains strict confidentiality
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Regular punctual attendance
Ability to work required overtime
Knowledge of and skill in the application of basic on-site emergency medical protocol and procedures
Superior guest service and interpersonal skills
Ability to work as part of a team and contribute to a positive work environment
Ability to resolve problems/conflict in a diplomatic and tactful manner
Working knowledge of a variety of communication devices
Ability to handle several tasks at the same time
Ability to lead by example and act as a ethical and positive role model
Ability to maintain a calm, professional and friendly demeanor in all situations
Able to maintain the highest level of confidentiality
Able to quickly adapt to changing priorities
Superior guest service and interpersonal skills.
Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
Excellent communication and problem solving skills
Highly organized and detail oriented
Knowledge of Gaming Commission policies, procedures and guidelines
Knowledge of gaming, federal and state reporting requirements
Strong computer skills
Must have a professional attitude and appearance.
Ability to read, write and communicate effectively in English
Other duties as assigned.