EMS Operations Manager

CommuniCare Health Services • Beckley, WV

5d • Onsite

About The Position

Lynx EMS is recruiting an Operations Manager to direct operations at our Beckley, WV location. The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

Requirements

• Knowledge of EMS policies and procedures.
• Current state EMT licensing and certification.
• Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
• Knowledge of inventory maintenance and control.
• Knowledge of the basic principles of management and supervision.
• Knowledge of basic record keeping, records and case management.
• Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
• Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
• Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in effectively communicating in both oral and written form.
• Good physical fitness with the ability to function effectively in all different types of environments.
• Ability to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
• Understanding of the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals.

Responsibilities

• Meet with Operations Supervisors daily to assess and review day-to-day operations, including staffing, scheduling, and related issues.
• Serve as the liaison between Operations Supervisors, hospitals, nursing facilities, and the Regional Manager of Operations.
• Identify and work to improve administrative and operational functions for Lynx EMS, LLC.
• Review the activities of emergency medical staff and provide leadership and guidance.
• Review and recommend changes to existing policies and procedures, and assist in the creation of new ones.
• Review requests for additional staffing and equipment and provide input for budget purposes.
• Work and maintain a full-time regular work schedule and verify staffing for all shifts is met.
• Participate in the full range of human resources responsibilities.
• Write, receive, review, and approve staff reports, records, and related paperwork.
• Investigate incidents involving assigned units and communicate with Operations Supervisors and the Regional Manager of Operations.
• Submit reports on all incidents, accidents, and work-related injuries and exposures.
• Participate in the interviewing and selection process as needed.
• Ensure that all necessary payroll reports are properly completed and submitted in a timely manner.
• Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
• Attend external and internal meetings as necessary/required.
• Remain accessible by phone while off duty.
• Perform other tasks that may be assigned or required to ensure operational integrity.
• Ensure the operation site is compliant with all policies, procedures, and standards.
• Ensure the operation is responding to calls and sites as outlined within dispatch protocol.
• Determine compliance with established policies and procedures.
• Identify and correct deficiencies both with staffing and dispatch via reporting and audit metrics.
• Oversee and/or participate in the full range of human resources responsibilities.
• Verify all EPCR reports have been submitted and signed off for billing.
• Verify any trailing documentation has been uploaded and attached to the appropriate trip.
• Submit daily or weekly reports to the Regional Manager of Operations.
• Submit daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.

Benefits

• CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions.
• Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time.
• CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania).
• As a family owned and operated company, family and heart are woven into every aspect of our continuum of care.
• Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust.
• Dedicated to improving the lives of seniors, we put extraordinary service above all else.
• We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities.
• Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED