EMS/Flight Ops Specialist

Parkview Health • Fort Wayne, IN

5d

About The Position

Receives and efficiently processes incoming and outgoing emergency and non-emergency pre-hospital service requests in a timely manner. Utilizes system status management for appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units. Provides medical information using protocol driven instructions. Possesses understanding of emergency dispatching programs, policies and procedures that prescribe how emergency and non-emergency patient care needs for ground and air transportation is assessed, evaluated and met. Coordinates information and resources with other public safety agencies.

Requirements

• High school diploma or GED.
• Valid Advanced EMD or EMD-Q certification or obtain within six (6) months of employment.
• IAMTCS certification within eighteen (18) months of employment.
• Current CPR certification.
• Good verbal communication skills, including the ability to speak clearly and distinctly on the telephone and radio.
• Good written communication skills.
• Basic computer skills.
• Ability to function effectively in stressful situations.
• Proficiency in medical terms, conditions and procedures.

Nice To Haves

• 3 years of experience as a paramedic or dispatcher; or 1 year of experience in a high call volume EMD dispatch center.
• Additional experience with critical care transport or air medical call taking dispatch and flight following are highly desired.

Responsibilities

• Receives and efficiently processes incoming and outgoing emergency and non-emergency pre-hospital service requests in a timely manner.
• Utilizes system status management for appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units.
• Provides medical information using protocol driven instructions.
• Coordinates information and resources with other public safety agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED