EMS Dispatcher

UMC Health System • Boston, MA

3d • Onsite

About The Position

The EMS Dispatcher functions as the primary communicator between requesting parties and ground ambulance personnel during critical periods.

Requirements

• High School Diploma or GED
• Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire into the role
• Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire into the role
• Must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress
• Ability to initiate and complete dispatching and vehicle crew tracking procedures
• Computer literacy; Ability to type 40 wpm with a high degree of accuracy
• Knowledge of the Lubbock geographical areas or the ability to effectively read GPS coordinates

Nice To Haves

• Knowledge of CAD helpful

Responsibilities

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units
• Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance
• Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region
• May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis
• All other assigned duties related to Lubbock EMS Priority Dispatching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED