EMS Dispatcher (SSCII)

Allegiance Mobile Health•San Antonio, TX

2d•Onsite

About The Position

This position is responsible for taking information from customers regarding transports to ensure transportation is safe, efficient, and timely. The dispatcher determines the type of transport needed for a particular situation, allocates resources through solid decision-making to ensure the best possible response times, and properly tracks and documents tickets of all relevant events. This is an on-site position in the San Antonio area and is not a remote opportunity.

Requirements

High School Diploma or equivalent.
Emergency Medical Dispatch Certificate and CPR (required or obtained within six months).
Knowledge of Medical Terminology.
Excellent customer service and effective communication skills.
Ability to multi-task in high-stress situations.
Proficient in basic computer operation.
Ability to problem-solve using all available resources.
Ability to work well with a diverse group of customers and coworkers.
Ability to learn the geography of the areas served to provide accurate response time estimates.
Ability to exercise sound judgment in various situations.
Ability to work cooperatively with team members, public safety agencies, and the public.
Ability to comprehend and make inferences from written materials such as operations manuals.

Nice To Haves

Bilingual

Responsibilities

Receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
Utilizes a Computer Aided Dispatch (CAD) system to monitor, update, and control the locations and movements of units.
Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
Provides mapping and routing information to units.
Assists customers with transportation-related issues, including selecting the most appropriate vehicle based on patient needs and condition.
Works closely with customers to ensure destination facilities can accommodate patients.
Maintains constant communication with customers and facilities regarding any delays in transportation requests.
Answers inbound calls promptly and courteously, providing superior customer service and problem-solving.
Provides customers with information regarding insurance coverage for medical transportation, medical necessity, and costs for non-covered transportation.
Assists team members with challenging situations, requiring creative problem-solving to ensure seamless transport.
Provides excellent customer service to the general public and callers from healthcare facilities.
Adheres to company policies and procedures.
Performs other duties as assigned.