EMS Clinical Coordinator- Paramedic

Keystone Quality Transport • Annapolis Junction, MD

11h • Hybrid

About The Position

LifeStar Response is seeking an experienced EMS professional to join their team as a Clinical Coordinator. This role focuses on driving clinical excellence, quality assurance, compliance, and supporting clinicians. The ideal candidate will work closely with various leadership teams to ensure the highest standards of patient care, safety, and regulatory adherence. This position offers an opportunity to make a significant impact beyond direct patient transport by improving clinical practices and fostering a culture of continuous learning and quality within the organization.

Requirements

• Previous EMS field experience required.
• Strong knowledge of EMS clinical protocols, documentation requirements, and regulatory standards.
• Excellent attention to detail and organizational skills.
• Ability to identify trends, analyze clinical documentation, and make sound recommendations.
• Strong communication and interpersonal skills.
• Ability to work independently while collaborating effectively with clinical and operational leadership.
• Professional, approachable, and committed to maintaining a positive clinical culture.
• Proficiency with electronic documentation and Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive clinical and employee information appropriately.

Nice To Haves

• Current Paramedic certification (preferred) or EMT certification; nursing or other relevant clinical credentials may be considered.
• Experience with quality assurance, chart auditing, clinical education, compliance, or EMS leadership strongly preferred.

Responsibilities

• Review Patient Care Reports (PCRs) and clinical documentation for accuracy, completeness, compliance, and quality.
• Conduct routine chart audits and evaluate patient care processes to ensure adherence to clinical protocols and standards.
• Identify trends, opportunities for improvement, and areas of clinical risk.
• Develop and implement corrective actions and performance improvement plans.
• Track key performance indicators, including patient outcomes, protocol compliance, and clinical performance.
• Assist with maintaining and improving LifeStar Response's overall clinical quality assurance program.
• Address clinical concerns and improve patient care in collaboration with leadership.
• Ensure clinical operations remain compliant with applicable state, federal, and industry standards, including HIPAA and OSHA requirements.
• Assist with EMS agency licensing, inspections, audits, and credentialing processes.
• Serve as a liaison with outside hospitals, state and local agencies, EMS organizations, and other healthcare partners.
• Identify compliance concerns and assist leadership with appropriate resolution.
• Facilitate clinical and employee health activities, including vaccine administration, TB testing, and COVID-19 testing.
• Support clinical staff with questions and concerns related to patient care, protocols, and clinical practices.
• Maintain inventory control for BLS, ALS, and SCT equipment, medications, controlled substances, and clinical supplies.
• Monitor inventory levels, expiration dates, security, and appropriate documentation.
• Identify supply or equipment concerns and coordinate with leadership to ensure operational readiness.
• Develop and deliver ongoing clinical education alongside the Clinical Director and Training Team.
• Assist with training EMTs and Paramedics to maintain and improve clinical competencies.
• Identify training opportunities based on QA findings, clinical trends, protocol changes, and operational needs.
• Serve as a key liaison between clinical staff and management.
• Communicate clinical concerns, trends, protocol updates, and quality initiatives effectively.
• Partner with hospitals, facilities, clients, and healthcare organizations to address clinical concerns and enhance service delivery.
• Collaborate across departments to promote consistency and high-quality patient care.

Benefits

• Opportunity to work directly with EMS professionals, clinical leadership, healthcare partners, and management.
• Make a meaningful impact on patient care and the overall quality of the organization.
• Help raise the standard of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed