EMR Technician I | Full-Time, Day Shift

Phelps Health

21d•Onsite

About The Position

The EMR Tech I performs a variety of health information activities necessary to ensure patient documentation is collected, accurately processed, retrievable, and appropriately disseminated. Depending on the primary job function, staff may be responsible for retrieving patient records from designated pick-up areas, prepping and scanning inpatient documentation, or prepping, scanning, and linking outpatient documentation. This role involves performing quality assurance on their own work to maintain the integrity of the record and responding to requests for medical records from other healthcare providers and patients.

Requirements

High School Diploma or GED required.
One year clerical experience required with computer proficiency required.
Must handle confidential material.
Great customer service skills and the patience to deal with difficult situations.

Nice To Haves

One year experience in Health Information Management with demonstrated knowledge of the medical record and familiarity with an electronic medical record, preferred.

Responsibilities

Handles requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
Verifies the patient identity and confirms that the authorization is valid.
Ensures the requesting party has a legal right to request a patient's medical information.
Collects and checks-in inpatient, observation, and surgery charts. Following up on missing charts that are not received timely.
Processes (assembling, scanning, and linking) current patient documentation when rounding on floors or post discharge according to the HIM Clerical Staff Productivity and Quality Procedures policy.
Collects and processes (assembling, scanning, and linking) discharged charts from outpatient departments and visits according to the HIM Clerical Staff Productivity and Quality Procedures policy.
Performs self-quality checks ensuring that scanned documentation possesses necessary requirements and scans cleanly.
Utilizes computers to increase productivity; skilled in the use of computers, adapts to new technology; keeping abreast of changes, learning new programs quickly.
Tackles problems and takes independent action; seeks out new responsibilities, acts on opportunities. Practices self-development and maintains current knowledge related to guidelines and standards necessary to perform job duties.
Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests; is proactive in identifying concerns or problems. Helps resolve customer service issues in a polite manner.
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.